Personal Lines Insurance Account Manager

Overview Hybrid | Winston-Salem, NC | Full-Time Mountcastle Insurance, a trusted name in North Carolina since 1890, is seeking an Account Manager to help us continue delivering top-tier service to our insurance clients. If you're relationship-focused, detail-oriented, and ready to grow your insurance career, we’d love to meet you. This role offers a competitive base salary with unlimited commission potential—your earning power is in your hands. Responsibilities Serve as the main point of contact for clients—handling policy updates, quotes, claims assistance, and renewals. Educate and advise clients on coverage options that fit their needs and budgets. Onboard new clients from start to finish: gather data, quote, bind, and handle cancellations or transitions. Proactively review policies, recommend coverage changes, and round out accounts. Resolve service issues quickly and professionally, ensuring client satisfaction at every step. Maintain thorough records of all client interactions in our agency management system. Qualifications 2+ years of experience in a customer service role, preferably in the insurance industry Strong communication skills—friendly, clear, and confident Organized, detail-focused, and able to juggle multiple tasks with ease Prior Experience As a Licensed Insurance Professional Preferred North Carolina Property & Casualty License Perks & Benefits Bonus opportunities Generous commission plan Hybrid work schedule Paid holidays, vacation, and personal time Health, Dental & Vision Insurance 401(k) with company match Ongoing education & professional development #J-18808-Ljbffr