Solana Beach - Padres Camps - Customer Experience & Marketing Coordinator - Paid

Solana Beach - Padres Camps - Customer Experience & Marketing Coordinator - Paid Summer Internship Address 380 Stevens Avenue, Solana Beach, CA, 92075, US Compensation $19.00/hour Job Description Coordinator, Communications & Marketing (Paid Internship) About Padres Camps Padres Camps, powered by Rally Enterprises, delivers unforgettable youth baseball experiences rooted in fun, development, and community. Behind every great camp is an exceptional customer experience—and that’s where you come in. We’re looking for a driven, personable, and detail-oriented intern to join our Customer Experience & Marketing team for Summer 2026. This is a hands‑on opportunity to work at the intersection of customer service, operations, and marketing—ideal for someone who wants real responsibility and meaningful impact. What You’ll Do Customer Experience (Primary Focus) Serve as the frontline voice of Padres Camps, handling incoming calls and emails from camp families. Guide families through the enrollment process and help them determine the best fit for their child. Use consultative sales skills to convert inquiries into registrations. Proactively reach out to enrolled families to ensure they’re prepared and excited for camp. Own and resolve customer concerns with professionalism and care—turning challenges into positive experiences. Manage and document service recovery cases to ensure timely resolution. Collaborate with internal teams to ensure seamless communication and support. Assist with reporting, payment processing, and maintaining accurate customer data. Draft and send clear, engaging communications to families before, during, and after camp. Marketing (Secondary Focus) Support execution of marketing campaigns across social, email, web, and print. Help create and identify engaging content (customer stories, camp highlights, FAQs). Assist with website updates to improve clarity and conversion. Provide insights from customer interactions to refine messaging and campaigns. Contribute to brainstorming and executing new ways to grow and engage our audience. What We’re Looking For Strong communication skills—both written and verbal. A customer-first mindset with a positive, solution‑oriented attitude. Comfort speaking on the phone and handling real‑time customer interactions. Interest in marketing, communications, or business operations. Highly organized with strong attention to detail. A team player who’s willing to jump in wherever needed. Schedule & Compensation Training: April 20 – May 1 (10–20 hours/week) Internship Duration: May 1 – July 1 (40 hours/week) July 2 – August 15 (20‑30 hours/week) Weekday Schedule: Monday–Friday, 8:00 AM – 4:30 PM Option for one remote day per week (Tuesday–Friday) Weekend: Occasional Saturday or Sunday (2‑5 hours, remote optional) Pay: $19 /hour Why This Internship? Real ownership over customer experience and communication. Exposure to both operations and marketing strategy. Opportunity to develop sales, communication, and problem‑solving skills. Work closely with leadership, including the Director of Operations & Marketing. Be part of a fast‑paced, mission‑driven team that values initiative and growth. A Note About Rally Culture At Rally, we pride ourselves on wearing more than one hat. You’ll have the opportunity to contribute across departments—from operations support to team projects—making this a well‑rounded and dynamic experience. If you’re excited about creating great customer experiences, building marketing skills, and being part of an energetic team this summer, we’d love to hear from you. Join us and help make Summer 2026 unforgettable for hundreds of campers and families. #J-18808-Ljbffr