
Junior Account Manager
EXL, San Francisco Bay Area, United States
Key Responsibilities
- Support the management of client accounts by coordinating day-to-day communications and ensuring alignment with client objectives
- Assist in the development, execution, and delivery of targeted direct mail and digital campaigns for fintech clients
- Partner with internal data and analytics teams to support audience segmentation, targeting strategies, and performance measurement
- Coordinate with cross-functional teams to ensure campaigns are executed accurately, on schedule, and within budget
- Collaborate with creative team to develop and refine campaign assets, ensuring alignment with client objectives, brand guidelines, and regulatory requirements
- Provide clear, actionable feedback on creative concepts based on client input, campaign strategy, and performance insights
- Track project timelines, deliverables, and dependencies, proactively identifying and mitigating risks
- Contribute to the preparation of client-facing materials, including reports, presentations, and performance summaries
- Monitor campaign performance and support the analysis of key metrics such as response rates, conversion rates, and return on investment
- Maintain accurate and organized documentation of campaign plans, processes, and results
- Ensure adherence to internal processes, quality standards, and client requirements
Required Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or a related field
- 3+ years of relevant experience in account management, analytics, marketing, or advertising
- Strong organizational and project management skills with a high level of attention to detail
- Demonstrated ability to manage multiple priorities in a deadline-driven environment
- Proficiency in Microsoft Excel and PowerPoint; familiarity with data analysis and reporting tools is preferred
- Strong written and verbal communication skills
- Analytical mindset with an interest in data-driven marketing and performance measurement
Preferred Qualifications
- Experience in direct mail, digital, performance marketing, or regulated industries such as financial services or fintech
- Familiarity with customer segmentation, targeting methodologies, and campaign optimization techniques
- Exposure to CRM platforms, marketing automation tools, or data visualization tools
- Understanding of A/B testing frameworks and marketing analytics concepts