Account Manager

What You’ll Do as an Account Manager

Build and maintain strong, trusting relationships between potential customers, current customers, and the company.

Customer Success for Machined Parts

• Own the customer experience—serve as a primary point of contact for quotes, order acknowledgements, delivery updates, and technical questions.
• Data entry of the orders, quotes, and acknowledgements will be required.
• Resolve issues by coordinating with production, quality, engineering, and logistics departments to ensure every commitment is met.
• Proactively communicate project milestones, shipment status, and any variances, building trust through transparency.
• Champion the voice of the customer internally to drive continuous improvement.

Management of Distribution Accounts

• Source material from key vendors for orders related to the distribution of plastic sheet, rod and tube.
• Create an estimated price for distributed sheet, rod or tube.
• Build relationships with key vendors who we buy material from.
• Grow your knowledge of plastic materials and their functionality in certain environments to better sell material.

Inside Sales & Revenue Growth

• Grow account value by spotting upsell/cross-sell opportunities, recommending value-added services, and increasing average order size.

Job Expectations:

• College degree preferred
• 1–3 years in account management, inside sales, or customer service with revenue targets
• Strong phone presence, persuasive communication, and follow-through
• Must align with Konrady Plastics core values: Approachable, Adaptable, Accountable, Hardworking, Helpful and Safe
• Previous experience working in machining/manufacturing is a plus
• Ability to read blueprints is a plus
• ERP experience is helpful (we use JobBoss/E2)
• CRM proficiency (we use Pipedrive) and a data-driven mindset

Excellent attention to detail and verbal/written communication skills. Ability to build rapport and collaborate with others within the company and with customers. Ability to work independently, learn new tasks/handle multiple tasks, solve problems, and show strong self-motivation and initiative. Ability to operate under deadlines while still meeting standards.

Why Konrady

• Growth you can see: double-digit sales expansion and frequent new investments in equipment and technology.
• Career runway: individualized development plans, cross-training, and clear promotion paths.
• People-centered culture: family-owned warmth with professional rigor, verified women-owned, team bonuses, collaborative workshops, and social gatherings.
• Stability & benefits: competitive salary, medical/dental/vision, and more.
• The responsibilities outlined in this position description serve as a general guideline for the position and are not exhaustive of all duties inherent in the job.

About Konrady Plastics

Konrady Plastics - Best Places to Work in Indiana, a fast-growing, ISO-9001-certified manufacturer of plastic machine part - is expanding our commercial team. We combine 40+ years of stability with an energetic, people-first culture where initiative is celebrated and wins are shared. If you thrive in a collaborative environment that rewards attention to detail, project management, and a passion for helping customers succeed, we want to meet you.

This position is a full-time salaried position. The Account Manager is responsible for proactively interfacing with customers to prepare quotes, process order, upsell, and resolve any customer inquiries.