Account Manager

Job Title: Account Manager

Location (city, state): Wheeling, IL

Industry: Consumer Products

Pay: $60,000 – $65,000 / Annually / Based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a family owned, established and growing consumer products company. This stable company offers a small-office environment that values collaboration, long-term employee tenure, and strong customer relationships.

Job Description:

The Account Manager will be responsible for managing and growing a portfolio of customer accounts while providing white glove customer service and order management. This role blends account management with proactive upselling and is well-suited for a motivated insides sales/account management professional who enjoys relationship-building. This position is fully onsite in Wheeling and offers travel to two trade shows per year.

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts via phone and email
• Identify and pursue upsell, cross-sell, and referral opportunities
• Develop strong relationships to expand existing accounts and uncover new business
• Educate customers on product offerings, customization options, and pricing
• Prepare quotes and proposals and actively follow up to secure orders
• Coordinate order specifications, designs, and timelines with internal teams
• Maintain accurate records using internal systems and Excel-based tools
• Collaborate with a close-knit sales team to meet and exceed sales goals

Qualifications:

• Minimum 2 years of inside sales, account management, or upselling experience
• Proven ability to grow accounts and identify new sales opportunities
• Strong communication. listening and interpersonal skills
• Comfortable working in a small-office, team-oriented environment
• Proficiency in Microsoft Office, including Excel
• Experience with CRM

Additional Details:

• Direct hire opportunity
• Schedule: Monday–Friday, 8:30 AM–5:00 PM (30-minute lunch)
• Fully onsite, business casual environment
• Extended hours may be required during peak season (July 1–October 15)
• Onsite product training provided