Key Account Manager- Pet Specialty

Pet Life Unlimited is seeking a Key Account Manager, Pet Specialty to lead strategic customer and distributor relationships within the Pet Specialty channel.. This role is responsible for driving revenue growth, expanding distribution, and strengthening long-term partnerships with Pet Specialty retailers. Success requires close collaboration with internal stakeholders to execute effective sales strategies and deliver strong business results.

This is a full-time position.

This position is remote within key account HQ Markets – preferably West Coast

• Expand distribution and increase sales volume across assigned Pet Specialty accounts

• Build trust with customers through strategic planning and consistent, value‑added engagement

• Contribute to category and brand growth through promotions, pricing strategies, and market insights

• Partner cross-functionally to support forecasting, production planning, and account strategy

Key Responsibilities

• Serve as the primary contact for assigned retailers and distributors, nurturing existing business while driving incremental growth

• Analyze historical and current purchase data to forecast sales, assess profitability, and identify opportunities for expansion

• Lead and participate in customer business reviews, market presentations, and strategic planning discussions

• Maintain regular communication to ensure customer needs are consistently met or exceeded

• Implement promotional programs and initiatives to drive volume and enhance brand visibility

• Provide accurate sales forecasts and demand insights to support production and supply planning

• Work with Team on pricing, promotions, quotes, and broader account strategies

• Troubleshoot and resolve customer issues related to product, service, or execution

• Monitor competitive activity, market trends, and merchandising approaches

• Manage travel and representative expenses in alignment with approved budgets

• Demonstrate a proactive, growth oriented mindset focused on building and expanding strategic relationships

• Represent PLU professionally while adhering to all company policies, procedures, and ethical standards

• Perform additional responsibilities as assigned

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or a related field

• 4–8 years of direct sales experience within Pet Specialty, or related CPG categories

• Proven experience managing headquarters accounts and distributor relationships

• Strong analytical skills with the ability to interpret trends and sales performance metrics

• Advanced proficiency in developing compelling PowerPoint sales presentations

• Excellent communication, negotiation, and customer relationship skills

• Highly organized, detail oriented, and capable of managing multiple priorities concurrently

• Demonstrated success working cross functionally with internal teams and external partners

• Ability to travel locally or regionally, including regular time spent in the field

• Advanced proficiency with Microsoft Office Suite or equivalent tools