Account Manager

Who We Are:

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

Overview:

As an Account Manager (Cloud AM), you will be responsible for managing a designated portfolio of key accounts, building strong relationships, and driving revenue generation. This position offers an opportunity for professional development and advancement within our organization.

Responsibilities:

• Account Strategy Support: Assist in developing and executing account strategies to drive revenue growth and achieve sales targets under the guidance of Account Management leadership.
• Cross-functional Collaboration: Work with Sales Support, Marketing, and Customer Service teams to ensure seamless coordination and an exceptional customer experience.
• Market Research: Conduct market research and analysis to identify potential prospects within designated accounts and target industries for business development.
• Sales Engagement: Prepare and deliver sales presentations, proposals, and engage in contract negotiations.
• CRM Management: Maintain accurate records of all sales activities, customer interactions, and opportunity pipelines in the CRM system.
• Product Knowledge: Continuously develop product knowledge and stay updated on market trends to effectively identify client needs and propose tailored solutions.
• Sales Reporting: Assist in preparing regular sales reports, performance analyses, and forecasts for the Sales Manager.
• Target Achievement: Collaborate with Senior Account Managers to ensure the achievement of individual and team sales targets.

Required Skills & Qualifications (must-haves):

• 2+ years of experience in account management, sales, or a related client-facing role, with exposure to B2B technology or cloud solutions.
• Prior experience within the Microsoft ecosystem, specifically in a VAR or CSP environment, is highly preferred.
• Proven ability to contribute to the development and execution of account strategies under senior guidance.
• Strong ability to work cross-functionally with Sales Support, Marketing, and Customer Service to deliver seamless client experiences.
• Proficiency in conducting market research and analyzing account data to identify opportunities for growth.
• Excellent communication and presentation skills, with the confidence to support sales meetings, prepare proposals, and engage in client discussions.
• Experience in maintaining accurate CRM records, tracking pipelines, and supporting forecasting activities.
• Ability and willingness to quickly build product knowledge, stay current on industry trends, and adapt to evolving client needs.
• Strong organizational and analytical skills to assist in preparing sales reports, performance analyses, and forecasts.

Preferred Skills & Qualifications (nice-to-haves):

• MS-900 or AZ-900 certifications are highly preferred.
• Experience in identifying potential prospects within target accounts and industries.
• Demonstrated ability to support contract negotiations, prepare polished proposals, and contribute to effective sales presentations.
• Familiarity with achieving or supporting the achievement of sales targets in a team-based environment.
• Knowledge of cloud technologies, SaaS sales models, or IT channel/partnership ecosystems.

Working Environment & Compensation Details:

• Type: Onsite, Monday - Friday
• Location: UCI Research Park (Irvine, CA)
• Hours: 6:00 am to 3:00 pm PT OR 7:00 am to 4:00 pm PT
• Base Salary: $70K - $90K (*DOE) + commissions

Benefits:

- 100% employer-paid base medical coverage:

- HMO (CA) | PPO (out-of-state)

- Dental and vision coverage

- 401(k) with 4% company match (fully vested)

- Paid vacation, sick leave, and holidays

- Paid parental leave

- Voluntary benefits (STD*, life/AD&D, accident, critical illness, hospital)

- Employee Assistance Program (EAP)

- Pet discount plans

- Microsoft reimbursement program

(*Short-term Disability available for employees outside California)

*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*