Sr. Account Specialist, Consumer & Mortgage
First National of Nebraska, Omaha, NE, United States
Sr. Collector
The Sr. Collector is accountable to make complex outbound calls to customers who have become delinquent. Sr. Collectors are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. Provide account maintenance and auditing of deposit and recovery account. Inbound and out bound calls from/to customers with past due loans, lines of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines. Work closely and collaboratively with market personnel to resolve delinquency. Collection, maintenance, charge off, close and skip tracing of depository accounts. Chex systems auditing. Collection, on past due loans and lines of credit. Recovery, on charged off loans, lines and checking accounts. Excellent internal and external customer relationship building skills. The ideal candidate for this role: Collection experience and or customer service of banking products. Strong negotiation, problem solving and conflict resolution skills. Regular and predictable attendance. Detail orientated with strong self editorial and communication skills. Ability to work independently and in a small team environment. Working knowledge of Microsoft Office products. Challenge current state processes and identify efficiency gains. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation range (base pay): $37,454.00-$59,927.00 Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
The Sr. Collector is accountable to make complex outbound calls to customers who have become delinquent. Sr. Collectors are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. Provide account maintenance and auditing of deposit and recovery account. Inbound and out bound calls from/to customers with past due loans, lines of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines. Work closely and collaboratively with market personnel to resolve delinquency. Collection, maintenance, charge off, close and skip tracing of depository accounts. Chex systems auditing. Collection, on past due loans and lines of credit. Recovery, on charged off loans, lines and checking accounts. Excellent internal and external customer relationship building skills. The ideal candidate for this role: Collection experience and or customer service of banking products. Strong negotiation, problem solving and conflict resolution skills. Regular and predictable attendance. Detail orientated with strong self editorial and communication skills. Ability to work independently and in a small team environment. Working knowledge of Microsoft Office products. Challenge current state processes and identify efficiency gains. Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation range (base pay): $37,454.00-$59,927.00 Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.