Customer Service Representative (CSR)
Greif, Arlington, TX, United States
Customer Service Representative (Csr)
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Being the customer service company in the world. Creating packaging solutions for life's essentials. Summary: Deliver legendary customer service by managing inquiries, orders, and issue resolutions for customers. Act as the primary liaison between customers and internal teams to ensure accurate, timely, and efficient service aligned with Greif's standards and the 'Greif Way.' Key Responsibilities: Customer Interaction
Respond to customer inquiries via phone, email, and other channels. Provide accurate information on products, pricing, shipping, and order status. Proactively communicate updates on complaints, adjustments, and delivery timelines. Order Management:
Enter and manage customer purchase orders following order acceptance procedures. Monitor order flow and coordinate with production and logistics teams to ensure timely delivery. Issue Resolution:
Resolve initial customer problems; escalate complex issues per Greif policies. Collaborate with quality, production, and sales teams to address complaints effectively. Data & Records:
Maintain accurate customer records, including inquiries, comments, and complaints. Maintain master data for customers and product setup and changes Continuous Improvement:
Participate in process improvement initiatives and training programs. Support onboarding of new team members and share best practices. Safety & Compliance:
Adhere to Greif's safety culture and operational guidelines. Experience/Education Required: Previous experience in customer service or order management roles. Ability to learn products and processes quickly. Strong problem-solving skills in a customer-facing environment. High school diploma required; bachelor's degree preferred. Skills: Excellent communication and interpersonal skills. Proficiency in Microsoft Office; familiarity with ERP systems preferred. Ability to manage multiple priorities in a fast-paced environment. At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. The pay range for this position is $22.07 - $37.55. Typically, a competitive wage for new hires will fall between $28.00 to $30.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive. Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one. We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Being the customer service company in the world. Creating packaging solutions for life's essentials. Summary: Deliver legendary customer service by managing inquiries, orders, and issue resolutions for customers. Act as the primary liaison between customers and internal teams to ensure accurate, timely, and efficient service aligned with Greif's standards and the 'Greif Way.' Key Responsibilities: Customer Interaction
Respond to customer inquiries via phone, email, and other channels. Provide accurate information on products, pricing, shipping, and order status. Proactively communicate updates on complaints, adjustments, and delivery timelines. Order Management:
Enter and manage customer purchase orders following order acceptance procedures. Monitor order flow and coordinate with production and logistics teams to ensure timely delivery. Issue Resolution:
Resolve initial customer problems; escalate complex issues per Greif policies. Collaborate with quality, production, and sales teams to address complaints effectively. Data & Records:
Maintain accurate customer records, including inquiries, comments, and complaints. Maintain master data for customers and product setup and changes Continuous Improvement:
Participate in process improvement initiatives and training programs. Support onboarding of new team members and share best practices. Safety & Compliance:
Adhere to Greif's safety culture and operational guidelines. Experience/Education Required: Previous experience in customer service or order management roles. Ability to learn products and processes quickly. Strong problem-solving skills in a customer-facing environment. High school diploma required; bachelor's degree preferred. Skills: Excellent communication and interpersonal skills. Proficiency in Microsoft Office; familiarity with ERP systems preferred. Ability to manage multiple priorities in a fast-paced environment. At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. The pay range for this position is $22.07 - $37.55. Typically, a competitive wage for new hires will fall between $28.00 to $30.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive. Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one. We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.