Charter Service Representative - Onsite
National Express, Rosemead, CA, United States
Job Title
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Responsibilities
Responsible for acting as a liaison between the customer and the company. Provide a world class customer experience to both internal and external customers via phone and email. Assist customers with service requests, changes, cancelation, and other queries. Capture detailed customer charter requests and provide an accurate quotation. Follow-up with leads via phone and email. Assist customers with single call issue resolution. Ensure personal revenue goals and objectives are exceeded Directly contribute to department revenue goal attainment. Other duties as assigned. Qualifications
High School graduate or equivalent Customer service experience in a contact/call center environment required Excellent oral communication skills to respond and present professionally to callers and visitors. Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources. Strong inter personal skills and excellent written and oral communication skills required Critical thinking and problem-solving skills are also required Excellent oral and written communication skills with excellent interpersonal skills Computer literacy, preferably in word processing and spreadsheets Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks Prior logistics/charter sales experience preferred Transportation industry experience a plus Bilingual English/Spanish a plus Company name: Durham School Services
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Responsibilities
Responsible for acting as a liaison between the customer and the company. Provide a world class customer experience to both internal and external customers via phone and email. Assist customers with service requests, changes, cancelation, and other queries. Capture detailed customer charter requests and provide an accurate quotation. Follow-up with leads via phone and email. Assist customers with single call issue resolution. Ensure personal revenue goals and objectives are exceeded Directly contribute to department revenue goal attainment. Other duties as assigned. Qualifications
High School graduate or equivalent Customer service experience in a contact/call center environment required Excellent oral communication skills to respond and present professionally to callers and visitors. Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources. Strong inter personal skills and excellent written and oral communication skills required Critical thinking and problem-solving skills are also required Excellent oral and written communication skills with excellent interpersonal skills Computer literacy, preferably in word processing and spreadsheets Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks Prior logistics/charter sales experience preferred Transportation industry experience a plus Bilingual English/Spanish a plus Company name: Durham School Services