Senior Branch Member Account Specialist - West Lawn, PA
Visions Federal Credit Union, Reading, PA, United States
Senior Branch Member Account Specialist - West Lawn, PA
Job Category: Branch Position Overview: As a Senior Branch Member Account Specialist (Sr BMAS), you deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation. Assist members in setting up new business, consumer, and IRA accounts. Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending. Rotates to perform branch duties to include MSR activities. Act on notary requests. Expand member relationships through offering appropriate products and services. Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM. Compensation Range: $21.00/hr. - $25.50/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills Location: Position is on-site at our West Lawn, PA Branch located 2104 Van Reed Road West Lawn, PA. Position will provide coverage to our other Branches, located in Muhlenberg, Shillington and Reading. Responsibilities/Duties: Deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation. Assist members in setting up new business, consumer, and IRA accounts. Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending. Rotates to perform branch duties to include MSR activities. Act on notary requests. Expand member relationships through offering appropriate products and services. Minimum Qualifications & Experience: High school diploma with 1-3 years of related experience. Obtain notary license within 1 year of acceptance of role. Proficient in the Microsoft Office Suite programs. Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc. Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience. Bilingual in Spanish Required. A passing verbal assessment of language proficiency will be required during onboarding process. Preferred Qualifications & Experience: Associate degree preferred. Two to four years' experience in customer service, retail, banking or financial services industry. We're more than banking. You can be, too.
Job Category: Branch Position Overview: As a Senior Branch Member Account Specialist (Sr BMAS), you deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation. Assist members in setting up new business, consumer, and IRA accounts. Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending. Rotates to perform branch duties to include MSR activities. Act on notary requests. Expand member relationships through offering appropriate products and services. Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM. Compensation Range: $21.00/hr. - $25.50/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills Location: Position is on-site at our West Lawn, PA Branch located 2104 Van Reed Road West Lawn, PA. Position will provide coverage to our other Branches, located in Muhlenberg, Shillington and Reading. Responsibilities/Duties: Deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation. Assist members in setting up new business, consumer, and IRA accounts. Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending. Rotates to perform branch duties to include MSR activities. Act on notary requests. Expand member relationships through offering appropriate products and services. Minimum Qualifications & Experience: High school diploma with 1-3 years of related experience. Obtain notary license within 1 year of acceptance of role. Proficient in the Microsoft Office Suite programs. Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc. Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience. Bilingual in Spanish Required. A passing verbal assessment of language proficiency will be required during onboarding process. Preferred Qualifications & Experience: Associate degree preferred. Two to four years' experience in customer service, retail, banking or financial services industry. We're more than banking. You can be, too.