Reservations Specialist
Westgate Resorts, Florida, NY, United States
Overview
Westgate Resorts
is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Job Description On-site training beginning February 26 for 90 days, then hybrid/remote. Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics). Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As a
Reservations Specialist , you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call. This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home. Class & Training Details
Next class starts: February 26. Training is 4 weeks, followed by 2 weeks of reverse shadowing and nesting. Training/Nesting Schedule: Monday–Friday 9:00 AM–5:30 PM (in office). Attendance requirement: No time off permitted during the first 90 days. Schedule after training & nesting: 11:30 AM–8:00 PM with split days off: 1 weekday + 1 weekend day. What You’ll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound).
Assist owners with booking, modifying, and canceling reservations.
Educate owners on timeshare usage rights and account status.
Process external exchange requests through a third-party partner.
Offer and explain Vacation Guard Travel Protection.
Maintain accurate documentation and meet quality/performance expectations.
Use multiple systems and tools to support owners, including MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint.
Call volume expectations: 30–35 calls/day average
40–50 calls/day during peak periods
What You’ll Bring
High school diploma or GED required.
2+ years of customer service experience preferred (call center experience is a plus; hospitality, sales, collections, and front desk experience are transferable).
Strong communication, listening, and multitasking skills.
Comfortable working in a fast-paced, metrics-driven environment.
Must be able to work weekends and holidays as needed.
Must pass a background check and drug screening.
Bilingual English/Spanish is a huge plus (additional pay available).
Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic Additional Information
Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Members (hotels, cruises, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and need a reasonable accommodation to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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Westgate Resorts
is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Job Description On-site training beginning February 26 for 90 days, then hybrid/remote. Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics). Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As a
Reservations Specialist , you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call. This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home. Class & Training Details
Next class starts: February 26. Training is 4 weeks, followed by 2 weeks of reverse shadowing and nesting. Training/Nesting Schedule: Monday–Friday 9:00 AM–5:30 PM (in office). Attendance requirement: No time off permitted during the first 90 days. Schedule after training & nesting: 11:30 AM–8:00 PM with split days off: 1 weekday + 1 weekend day. What You’ll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound).
Assist owners with booking, modifying, and canceling reservations.
Educate owners on timeshare usage rights and account status.
Process external exchange requests through a third-party partner.
Offer and explain Vacation Guard Travel Protection.
Maintain accurate documentation and meet quality/performance expectations.
Use multiple systems and tools to support owners, including MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint.
Call volume expectations: 30–35 calls/day average
40–50 calls/day during peak periods
What You’ll Bring
High school diploma or GED required.
2+ years of customer service experience preferred (call center experience is a plus; hospitality, sales, collections, and front desk experience are transferable).
Strong communication, listening, and multitasking skills.
Comfortable working in a fast-paced, metrics-driven environment.
Must be able to work weekends and holidays as needed.
Must pass a background check and drug screening.
Bilingual English/Spanish is a huge plus (additional pay available).
Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic Additional Information
Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Members (hotels, cruises, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and need a reasonable accommodation to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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