Senior Service Desk Analyst
Remote Jobs, Birmingham, AL, United States
Overview
Employer Industry: Outpatient Physical and Occupational Therapy Services Why consider this job opportunity
Salary up to $25.00/hour 100% employer-paid medical health insurance premium option available Generous PTO and paid holidays Opportunities for ongoing professional development and career growth Supportive team environment with invested leadership Annual paid Charity Day to give back to a cause meaningful to you Responsibilities
Provide technical support for computers, software, hardware, and network issues Respond to incoming tickets and escalations, ensuring timely and effective resolution Troubleshoot problems by running diagnostics and guiding users through solutions Install, repair, and configure hardware, software, and peripherals Maintain system performance and accurate documentation Qualifications
Associate\'s degree in Information Systems or a related field 1+ years of experience in a Service Desk or technical support role Strong working knowledge of Windows 10/11, Microsoft Office 2019/365, and VPN technologies Ability to evaluate technical issues and prioritize tasks effectively Excellent organizational and time-management skills Preferred Qualifications
Relevant certifications such as A+, HDI-CSR, HDI-DST, Network+, or MCP Experience with Active Directory administration (user accounts, groups, permissions) Hands-on experience troubleshooting and repairing PCs, printers, and mobile devices Familiarity with broadband technologies and basic network connectivity troubleshooting #OutpatientTherapy #TechnicalSupport #CareerGrowth #RemoteWork #InclusiveWorkplace
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Employer Industry: Outpatient Physical and Occupational Therapy Services Why consider this job opportunity
Salary up to $25.00/hour 100% employer-paid medical health insurance premium option available Generous PTO and paid holidays Opportunities for ongoing professional development and career growth Supportive team environment with invested leadership Annual paid Charity Day to give back to a cause meaningful to you Responsibilities
Provide technical support for computers, software, hardware, and network issues Respond to incoming tickets and escalations, ensuring timely and effective resolution Troubleshoot problems by running diagnostics and guiding users through solutions Install, repair, and configure hardware, software, and peripherals Maintain system performance and accurate documentation Qualifications
Associate\'s degree in Information Systems or a related field 1+ years of experience in a Service Desk or technical support role Strong working knowledge of Windows 10/11, Microsoft Office 2019/365, and VPN technologies Ability to evaluate technical issues and prioritize tasks effectively Excellent organizational and time-management skills Preferred Qualifications
Relevant certifications such as A+, HDI-CSR, HDI-DST, Network+, or MCP Experience with Active Directory administration (user accounts, groups, permissions) Hands-on experience troubleshooting and repairing PCs, printers, and mobile devices Familiarity with broadband technologies and basic network connectivity troubleshooting #OutpatientTherapy #TechnicalSupport #CareerGrowth #RemoteWork #InclusiveWorkplace
#J-18808-Ljbffr