Customer Service Representative - Kaukauna, WI
Albany International Corp., Kaukauna, WI, United States
Overview
Job Title: Customer Service Representative
Location: Kaukauna, Wisconsin, United States
The Customer Service Representative is the voice of Albany International to our Customers and serves as a support function to our Sales team, Applications/Design team, Regional Business Director, Marketing group, Planning team and Logistics.
Albany International is an Equal Opportunity Employer including Veterans and Disabled.
Shift Day
Experience/Education/Skills
SAFETY AND PROCEDURES
Follow all publicized safety policies/procedures and JIBS applicable to the job.
Use appropriate PPE that has been identified on the Hazard Analysis for the department/role.
Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned.
Report all safety hazards observed. If capable, correct the safety hazard identified.
ESSENTIAL JOB FUNCTIONS
Provide quotes for custom manufactured products
Enter orders, acknowledge and invoice
Work closely with Applications, Marketing, Planning and Sales to ensure a seamless customer experience
Manage customer inventory based on life, targets and production lead times. Expedite orders as needed
Available for occasional after hour/weekend calls
Work with transportation companies to provide on time deliveries and PODs
Process complaints and or returns as needed
Assist Accounts Receivables to obtain payments
Provide reports to sales group or customers as requested
Reads, understands and is committed to conducting business in accordance to Albany International's Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.
REQUIREMENTS
Required Skills:
Excellent verbal and written communication skills
Strong attention to detail
Ability to multitask, prioritize and manage time effectively
Problem solving, solution-thinking
Positive attitude and team orientated
Required Experience:
SAP experience is a plus
Inventory management
Customer Service
Computer skills to include Microsoft Excel, Word, Outlook
Education Requirements:
High School Diploma
Associates or College Degree preferred or applicable experience
Location Address 3601 Electric City Blvd., Kaukauna, Wisconsin 54130, United States
Travel Negligible
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Location: Kaukauna, Wisconsin, United States
The Customer Service Representative is the voice of Albany International to our Customers and serves as a support function to our Sales team, Applications/Design team, Regional Business Director, Marketing group, Planning team and Logistics.
Albany International is an Equal Opportunity Employer including Veterans and Disabled.
Shift Day
Experience/Education/Skills
SAFETY AND PROCEDURES
Follow all publicized safety policies/procedures and JIBS applicable to the job.
Use appropriate PPE that has been identified on the Hazard Analysis for the department/role.
Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned.
Report all safety hazards observed. If capable, correct the safety hazard identified.
ESSENTIAL JOB FUNCTIONS
Provide quotes for custom manufactured products
Enter orders, acknowledge and invoice
Work closely with Applications, Marketing, Planning and Sales to ensure a seamless customer experience
Manage customer inventory based on life, targets and production lead times. Expedite orders as needed
Available for occasional after hour/weekend calls
Work with transportation companies to provide on time deliveries and PODs
Process complaints and or returns as needed
Assist Accounts Receivables to obtain payments
Provide reports to sales group or customers as requested
Reads, understands and is committed to conducting business in accordance to Albany International's Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.
REQUIREMENTS
Required Skills:
Excellent verbal and written communication skills
Strong attention to detail
Ability to multitask, prioritize and manage time effectively
Problem solving, solution-thinking
Positive attitude and team orientated
Required Experience:
SAP experience is a plus
Inventory management
Customer Service
Computer skills to include Microsoft Excel, Word, Outlook
Education Requirements:
High School Diploma
Associates or College Degree preferred or applicable experience
Location Address 3601 Electric City Blvd., Kaukauna, Wisconsin 54130, United States
Travel Negligible
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