Leasing Specialist
Avanath, West Sacramento, CA, United States
Overview
Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether helping residents call one of our communities’ homes, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess high professionalism and positive engagement for our residents and the workforce. Key Accountabilities
Greet and qualify all prospects. Record all telephone and in-person visits on guest cards. Inspect models and available “market-ready” units and communicate related service needs to the Community Manager. Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale. Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements. Update availability reports and process applications for approvals. Ensure the apartment is ready for the resident to move in on the agreed date. Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs. Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community. Assist in monitoring renewals. Distribute and follow up on renewal notices. Administrative: Type lease, complete appropriate paperwork, and input information on Yardi System accurately and on time. Maintain current resident files; distribute all company or community-issued notices; maintain accurate monthly commission records on leases and renewals for bonus purposes; assist the management team with other tasks as required; consistently implement community policies. Resident Retention: Receive calls and visits, listen to requests and concerns, and ensure maintenance service requests are handled promptly; communicate with residents about repairs, rent, rules, etc.; follow up as needed; maintain open communication with the Community Manager and Maintenance Supervisor; contribute to cleanliness and curb appeal; assist in planning resident events and host as directed. Adherence to Property Management Rules, Regulations, and Guidelines: conduct all business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and all other laws pertaining to the apartment industry; under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable. Qualifications
2+ years of sales and/or customer relations experience Low-Income Housing & Tax Credit experience is highly desired Bilingual (English & Spanish) highly desired Thrives in a fast-paced environment Flexible schedule that may include evenings and weekends Solid computer knowledge, Windows (Word, Excel), internet, and e-mail Working knowledge of Yardi Voyager Property Management Software Physical Demands & Working Conditions
The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. Frequent sitting and walking Repetitive use of the computer, keyboard, mouse, and phone Reading, comprehending, writing, performing calculations, and communicating verbally May work in an elevated site, may walk on uneven ground Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling How Avanath Supports You
We know that our teams are at the heart of our success and growth, and we are committed to showing our appreciation. We offer: Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more! Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates. Development – opportunities to learn and expand knowledge in the industry, from online training platforms to training classes to one-on-one coaching. Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to proactively and creatively achieve our mission. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and ongoing development of a work environment built on gender and diversity equity. Compensation Range: $23 - $25 USD Note: This description preserves the original job information while removing extraneous boilerplate and non-essential fields.
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Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether helping residents call one of our communities’ homes, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess high professionalism and positive engagement for our residents and the workforce. Key Accountabilities
Greet and qualify all prospects. Record all telephone and in-person visits on guest cards. Inspect models and available “market-ready” units and communicate related service needs to the Community Manager. Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale. Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements. Update availability reports and process applications for approvals. Ensure the apartment is ready for the resident to move in on the agreed date. Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs. Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community. Assist in monitoring renewals. Distribute and follow up on renewal notices. Administrative: Type lease, complete appropriate paperwork, and input information on Yardi System accurately and on time. Maintain current resident files; distribute all company or community-issued notices; maintain accurate monthly commission records on leases and renewals for bonus purposes; assist the management team with other tasks as required; consistently implement community policies. Resident Retention: Receive calls and visits, listen to requests and concerns, and ensure maintenance service requests are handled promptly; communicate with residents about repairs, rent, rules, etc.; follow up as needed; maintain open communication with the Community Manager and Maintenance Supervisor; contribute to cleanliness and curb appeal; assist in planning resident events and host as directed. Adherence to Property Management Rules, Regulations, and Guidelines: conduct all business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and all other laws pertaining to the apartment industry; under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable. Qualifications
2+ years of sales and/or customer relations experience Low-Income Housing & Tax Credit experience is highly desired Bilingual (English & Spanish) highly desired Thrives in a fast-paced environment Flexible schedule that may include evenings and weekends Solid computer knowledge, Windows (Word, Excel), internet, and e-mail Working knowledge of Yardi Voyager Property Management Software Physical Demands & Working Conditions
The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. Frequent sitting and walking Repetitive use of the computer, keyboard, mouse, and phone Reading, comprehending, writing, performing calculations, and communicating verbally May work in an elevated site, may walk on uneven ground Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling How Avanath Supports You
We know that our teams are at the heart of our success and growth, and we are committed to showing our appreciation. We offer: Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more! Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates. Development – opportunities to learn and expand knowledge in the industry, from online training platforms to training classes to one-on-one coaching. Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to proactively and creatively achieve our mission. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and ongoing development of a work environment built on gender and diversity equity. Compensation Range: $23 - $25 USD Note: This description preserves the original job information while removing extraneous boilerplate and non-essential fields.
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