Representative II, BPS Client & Product Onboarding
FIS, Jacksonville, FL, United States
Position Type :
Full time
Type Of Hire : Experienced (relevant combo of work and education)
Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS? What you will be doing:
Develop a strong understanding of client products and services through informationgathering sessions to determine how FIS systems should be configured to meet client needs
Gather, analyze, and assess client forms and data files using data analysis, product mapping, and client interviews
Create detailed data maps and transaction workflow documentation that define how all data fields are converted and processed
Share and refine data mapping documentation with programmers, clients, and internal stakeholders to ensure successful conversions
Test customized software against clientspecific requirements and review conversion results, reports, balancing, and data loads with customers
Obtain formal client acceptance of conversion results
Examine client processes, forms, and reports to determine operational needs and document postconversion system usage
Develop new procedures with clients as needed to ensure proper use of FIS software
Validate conversion accuracy through testing, balancing, and report generation, including prior systemtoFIS balancing
Coordinate and conduct conversion readiness reviews, guiding customers through test scripts, training validation, system setup, and reporting
Customize FIS software using authoring tools, including modifying screens, data fields, forms, tables, and product sets
Serve as a subjectmatter expert throughout the project, answering questions and guiding clients in system usage
Conduct trainthetrainer sessions for internal and external customers
Act as an onsite resource during conversion, providing troubleshooting, training support, and issue resolution
Review final conversion results with customers, obtain client signoff, and coordinate postconversion maintenance and issue resolution
Perform other related duties as assigned
**Experience with payroll integration
What you bring: Bachelor's degree in business or a related field, or an equivalent combination of education, training, and work experience
Strong verbal and written communication skills
Ability to understand, apply, and explain technical and business concepts
Strong analytical, problemsolving, and documentation skills
High attention to detail, particularly in data mapping and validation activities
Ability to translate client requirements into technical specifications
Effective collaboration and relationshipbuilding skills with internal and external partners
Ability to manage project responsibilities aligned with job expectations
Flexibility, dependability, and adaptability in a fastpaced environment
What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A competitive salary and benefits
A work environment built on collaboration, flexibility, and respect
Varied and challenging work to help you grow your technical skillset
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is
available here
supplement document
available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
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Type Of Hire : Experienced (relevant combo of work and education)
Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS? What you will be doing:
Develop a strong understanding of client products and services through informationgathering sessions to determine how FIS systems should be configured to meet client needs
Gather, analyze, and assess client forms and data files using data analysis, product mapping, and client interviews
Create detailed data maps and transaction workflow documentation that define how all data fields are converted and processed
Share and refine data mapping documentation with programmers, clients, and internal stakeholders to ensure successful conversions
Test customized software against clientspecific requirements and review conversion results, reports, balancing, and data loads with customers
Obtain formal client acceptance of conversion results
Examine client processes, forms, and reports to determine operational needs and document postconversion system usage
Develop new procedures with clients as needed to ensure proper use of FIS software
Validate conversion accuracy through testing, balancing, and report generation, including prior systemtoFIS balancing
Coordinate and conduct conversion readiness reviews, guiding customers through test scripts, training validation, system setup, and reporting
Customize FIS software using authoring tools, including modifying screens, data fields, forms, tables, and product sets
Serve as a subjectmatter expert throughout the project, answering questions and guiding clients in system usage
Conduct trainthetrainer sessions for internal and external customers
Act as an onsite resource during conversion, providing troubleshooting, training support, and issue resolution
Review final conversion results with customers, obtain client signoff, and coordinate postconversion maintenance and issue resolution
Perform other related duties as assigned
**Experience with payroll integration
What you bring: Bachelor's degree in business or a related field, or an equivalent combination of education, training, and work experience
Strong verbal and written communication skills
Ability to understand, apply, and explain technical and business concepts
Strong analytical, problemsolving, and documentation skills
High attention to detail, particularly in data mapping and validation activities
Ability to translate client requirements into technical specifications
Effective collaboration and relationshipbuilding skills with internal and external partners
Ability to manage project responsibilities aligned with job expectations
Flexibility, dependability, and adaptability in a fastpaced environment
What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A competitive salary and benefits
A work environment built on collaboration, flexibility, and respect
Varied and challenging work to help you grow your technical skillset
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is
available here
supplement document
available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
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