Strategic Account Manager New York City, New York, United States
The Knot Worldwide Inc., New York, NY, United States
At The Knot Worldwide, we champion celebration – and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance.
ABOUT THE ROLE AND OUR TEAM The Strategic Account Manager is responsible for the growth and maintenance of TKWW’s key accounts within US Local Sales. Serving as the primary point of contact for TKWW's largest partners, the Account Manager manages a designated portfolio of accounts, necessitating regular engagement, travel, and the provision of exceptional customer service to ensure these clients achieve success with TKWW.
RESPONSIBILITIES
Cultivate and maintain robust relationships with all assigned accounts through frequent proactive outreach, ensuring the delivery of outstanding customer service.
Conduct meetings with clients, develop comprehensive proposals, and deliver tailored presentations and product demonstrations to expand and retain the book of business.
Drive client expansion & growth through regional additions or the adoption of new products.
Perform quarterly reviews of client performance and offer constructive feedback to optimize client outcomes and solidify future retention.
Manage and fulfill reporting requests, leveraging platforms such as Metabase, Customer Journey Log, and Admin as required for selected Strategic partners.
Collaborate strategically with larger organizations integral to TKWW’s business.
Maintain a current understanding of TKWW products and industry developments (e.g., attendance at all Wedding Pro webinars and participation in select in‑person events).
Work collaboratively with enablement, delivery, billing, and other support departments to address issues specific to Strategic Accounts and larger client concerns, clearly articulating product performance issues and offering recommendations to safeguard key account revenue.
Willingness to travel and present to groups or within the companies of assigned accounts on an as‑needed basis. A minimum of ten business trips per year is required.
Oversight of the complete account management sales cycle, including renewals, upsells, cancellations, and downgrades.
SUCCESSFUL CANDIDATES HAVE
7 years of experience in an account management role; enterprise experience is preferred.
Demonstrated quantitative and analytical proficiency; familiarity with Metabase is preferred.
Strong competency in spreadsheet management (e.g., G‑Sheets/Excel data export and filtering).
Excellent written and verbal communication skills, tailored for interaction with C‑level decision‑makers.
Proven consultative sales experience with strong expertise in articulating a return on investment (ROI).
Strong business acumen combined with a proactive willingness to collaborate in a dynamic, fast‑paced environment.
Exceptional analytical and problem‑solving abilities to identify market trends, understand complex challenges, propose effective solutions, and evaluate results.
Proficiency with Salesforce.com or an alternative Customer Relationship Management (CRM) system.
A Bachelor’s degree is preferred.
WORK MODEL This role is fully remote and not tied to any specific office location. While there are no regular in‑office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.
WHAT WE LOVE ABOUT YOU
Commit to our customers:
You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
Raise the bar:
You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
Be all in:
You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
Celebrate impact:
You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
EEO STATEMENT The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. We comply with applicable state and local nondiscrimination laws in every location where the company operates. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
PRIVACY NOTICE The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. You have the right to access, rectify, or delete your data, and to object to certain uses. For more information, please consult our Privacy Policy.
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ABOUT THE ROLE AND OUR TEAM The Strategic Account Manager is responsible for the growth and maintenance of TKWW’s key accounts within US Local Sales. Serving as the primary point of contact for TKWW's largest partners, the Account Manager manages a designated portfolio of accounts, necessitating regular engagement, travel, and the provision of exceptional customer service to ensure these clients achieve success with TKWW.
RESPONSIBILITIES
Cultivate and maintain robust relationships with all assigned accounts through frequent proactive outreach, ensuring the delivery of outstanding customer service.
Conduct meetings with clients, develop comprehensive proposals, and deliver tailored presentations and product demonstrations to expand and retain the book of business.
Drive client expansion & growth through regional additions or the adoption of new products.
Perform quarterly reviews of client performance and offer constructive feedback to optimize client outcomes and solidify future retention.
Manage and fulfill reporting requests, leveraging platforms such as Metabase, Customer Journey Log, and Admin as required for selected Strategic partners.
Collaborate strategically with larger organizations integral to TKWW’s business.
Maintain a current understanding of TKWW products and industry developments (e.g., attendance at all Wedding Pro webinars and participation in select in‑person events).
Work collaboratively with enablement, delivery, billing, and other support departments to address issues specific to Strategic Accounts and larger client concerns, clearly articulating product performance issues and offering recommendations to safeguard key account revenue.
Willingness to travel and present to groups or within the companies of assigned accounts on an as‑needed basis. A minimum of ten business trips per year is required.
Oversight of the complete account management sales cycle, including renewals, upsells, cancellations, and downgrades.
SUCCESSFUL CANDIDATES HAVE
7 years of experience in an account management role; enterprise experience is preferred.
Demonstrated quantitative and analytical proficiency; familiarity with Metabase is preferred.
Strong competency in spreadsheet management (e.g., G‑Sheets/Excel data export and filtering).
Excellent written and verbal communication skills, tailored for interaction with C‑level decision‑makers.
Proven consultative sales experience with strong expertise in articulating a return on investment (ROI).
Strong business acumen combined with a proactive willingness to collaborate in a dynamic, fast‑paced environment.
Exceptional analytical and problem‑solving abilities to identify market trends, understand complex challenges, propose effective solutions, and evaluate results.
Proficiency with Salesforce.com or an alternative Customer Relationship Management (CRM) system.
A Bachelor’s degree is preferred.
WORK MODEL This role is fully remote and not tied to any specific office location. While there are no regular in‑office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.
WHAT WE LOVE ABOUT YOU
Commit to our customers:
You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
Raise the bar:
You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
Be all in:
You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
Celebrate impact:
You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
EEO STATEMENT The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. We comply with applicable state and local nondiscrimination laws in every location where the company operates. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
PRIVACY NOTICE The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. You have the right to access, rectify, or delete your data, and to object to certain uses. For more information, please consult our Privacy Policy.
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