CUSTOMER SERVICE REPRESENTATIVE I - 73004060
State of Florida, Crestview, FL, United States
Overview
Requisition No: 872771
Agency: Department of Revenue
Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73004060
Pay Plan: Career Service
Position Number: 73004060
Salary: $38,760.36 - $49,501.08 / annually
Posting Closing Date: 03/30/2026
Florida Department of Revenue, Child Support Program, Crestview. This is an Internal Agency Advertisement.
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s benefits, visit our website.
Job Summary This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Responsibilities
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Interviewing customers in person and/or over the telephone
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
Minimum Requirements
Currently employed with Florida Department of Revenue.
Experience processing information using a computer system.
Experience conducting research and analyzing information to make decisions. *
Experience communicating with others to gather information. *
Substitutions
* Relevant education may substitute for the required experience.
Preferences
Experience with negotiation techniques in a business setting.
Special Notes
Standard workday of 8am – 5pm, Monday through Friday.
May require you to work outside your regular work schedule.
Salary $38,760.36 - $49,501.08 / annually
Benefits Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
Additional Information Contact Information: Shalonda Brinson, (386) 401-7319, Shalonda.Brinson@floridarevenue.com
Screening Disclaimer: Your responses to qualifying questions must be verifiable by skills and/or experiences stated on your candidate profile and/or resume.
Skills Verification Test or Online Skills Assessment: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
Candidate Pool: Future vacancies may be filled from this advertisement for a period of up to six months.
Compliance and Requirements
Criminal Background Checks: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
Veterans’ Preference: Veterans’ Preference applies per Florida Statutes and the related rules; documentation requirements are available online and with the agency.
Drug-Free Workplace: State of Florida supports a Drug-Free workplace and all employees are subject to reasonable suspicion drug testing.
Reminder: Male candidates born on or after October 1, 1962, must be registered with the Selective Services System or have a Letter of Registration Exemption.
Candidates requiring a reasonable accommodation must notify the agency hiring authority in advance to allow time for accommodation.
All documentation is due by the close of the vacancy announcement.
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Agency: Department of Revenue
Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73004060
Pay Plan: Career Service
Position Number: 73004060
Salary: $38,760.36 - $49,501.08 / annually
Posting Closing Date: 03/30/2026
Florida Department of Revenue, Child Support Program, Crestview. This is an Internal Agency Advertisement.
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s benefits, visit our website.
Job Summary This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Responsibilities
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Interviewing customers in person and/or over the telephone
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
Minimum Requirements
Currently employed with Florida Department of Revenue.
Experience processing information using a computer system.
Experience conducting research and analyzing information to make decisions. *
Experience communicating with others to gather information. *
Substitutions
* Relevant education may substitute for the required experience.
Preferences
Experience with negotiation techniques in a business setting.
Special Notes
Standard workday of 8am – 5pm, Monday through Friday.
May require you to work outside your regular work schedule.
Salary $38,760.36 - $49,501.08 / annually
Benefits Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
Additional Information Contact Information: Shalonda Brinson, (386) 401-7319, Shalonda.Brinson@floridarevenue.com
Screening Disclaimer: Your responses to qualifying questions must be verifiable by skills and/or experiences stated on your candidate profile and/or resume.
Skills Verification Test or Online Skills Assessment: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
Candidate Pool: Future vacancies may be filled from this advertisement for a period of up to six months.
Compliance and Requirements
Criminal Background Checks: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
Veterans’ Preference: Veterans’ Preference applies per Florida Statutes and the related rules; documentation requirements are available online and with the agency.
Drug-Free Workplace: State of Florida supports a Drug-Free workplace and all employees are subject to reasonable suspicion drug testing.
Reminder: Male candidates born on or after October 1, 1962, must be registered with the Selective Services System or have a Letter of Registration Exemption.
Candidates requiring a reasonable accommodation must notify the agency hiring authority in advance to allow time for accommodation.
All documentation is due by the close of the vacancy announcement.
#J-18808-Ljbffr