Commercial Account Manager- Tax (NJ, SE PA, MD, DE)
Thomson Reuters, Frisco, TX, United States
As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.
Must reside in territory area (NJ, SE PA, MD DE)
About the Role
Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics Customer Acquisition and Growth: Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to maximize revenue Customer Relationship Management: Serve as the primary point of contact for customer inquiries and issues Foster strong, long-term relationships with key customers and stakeholders Ensure high levels of customer satisfaction and loyalty Collaborate with the customer success team for smooth onboarding and continued customer success Customer Engagement: Lead customer meetings and develop presentations for complex sales opportunities Understand customer business needs and challenges Present tailored solutions demonstrating how our products solve specific problems Conduct regular business reviews to ensure alignment with customer goals Collaboration with Internal Teams: Work closely with solution consultants to develop tailored solutions Coordinate with professional services for timely implementation Partner with Partnerships & Alliances team for growth and strategic account planning Provide customer feedback to inform product development and marketing strategies About You Strong understanding of AI and software technology products and services Excellent communication, negotiation, and presentation skills Demonstrated ability in solution selling and strategic account planning Experience with CRM systems and sales analytics tools Preferred Qualifications MBA or relevant advanced degree Experience in AI or machine learning industry Proven success in managing enterprise-level accounts Track record of developing and nurturing partner relationships Key Success Measures Sales performance (quota achievement, revenue growth, win rate) Customer relationship management (satisfaction scores, retention rates, NPS) Operational efficiency (productivity, forecast accuracy, pipeline coverage) #LI-D2E What\'s in it For You?
Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits:
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture:
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact:
Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives. Making a Real-World Impact:
We help our customers pursue justice, truth, and transparency, supporting professionals and institutions in upholding the rule of law and providing trusted information worldwide. Thomson Reuters offers a comprehensive benefits package in the United States, including health, dental, vision, disability, and life insurance, a 401(k) with company match, paid time off, holidays (including two mental health days), parental leave, and other programs. This description summarizes benefits and is subject to applicable state and local laws. Details are provided in official plans and communications. About Us Thomson Reuters informs the way forward by bringing together trusted content and technology to help professionals make informed decisions. We serve legal, tax, accounting, compliance, government, and media professionals. Reuters is a world-leading provider of trusted journalism and news. We are a global company with 26,000 employees across more than 70 countries, committed to objectivity, accuracy, fairness, and transparency. We are an Equal Employment Opportunity Employer and provide reasonable accommodations as required by law.
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Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics Customer Acquisition and Growth: Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to maximize revenue Customer Relationship Management: Serve as the primary point of contact for customer inquiries and issues Foster strong, long-term relationships with key customers and stakeholders Ensure high levels of customer satisfaction and loyalty Collaborate with the customer success team for smooth onboarding and continued customer success Customer Engagement: Lead customer meetings and develop presentations for complex sales opportunities Understand customer business needs and challenges Present tailored solutions demonstrating how our products solve specific problems Conduct regular business reviews to ensure alignment with customer goals Collaboration with Internal Teams: Work closely with solution consultants to develop tailored solutions Coordinate with professional services for timely implementation Partner with Partnerships & Alliances team for growth and strategic account planning Provide customer feedback to inform product development and marketing strategies About You Strong understanding of AI and software technology products and services Excellent communication, negotiation, and presentation skills Demonstrated ability in solution selling and strategic account planning Experience with CRM systems and sales analytics tools Preferred Qualifications MBA or relevant advanced degree Experience in AI or machine learning industry Proven success in managing enterprise-level accounts Track record of developing and nurturing partner relationships Key Success Measures Sales performance (quota achievement, revenue growth, win rate) Customer relationship management (satisfaction scores, retention rates, NPS) Operational efficiency (productivity, forecast accuracy, pipeline coverage) #LI-D2E What\'s in it For You?
Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits:
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture:
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact:
Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives. Making a Real-World Impact:
We help our customers pursue justice, truth, and transparency, supporting professionals and institutions in upholding the rule of law and providing trusted information worldwide. Thomson Reuters offers a comprehensive benefits package in the United States, including health, dental, vision, disability, and life insurance, a 401(k) with company match, paid time off, holidays (including two mental health days), parental leave, and other programs. This description summarizes benefits and is subject to applicable state and local laws. Details are provided in official plans and communications. About Us Thomson Reuters informs the way forward by bringing together trusted content and technology to help professionals make informed decisions. We serve legal, tax, accounting, compliance, government, and media professionals. Reuters is a world-leading provider of trusted journalism and news. We are a global company with 26,000 employees across more than 70 countries, committed to objectivity, accuracy, fairness, and transparency. We are an Equal Employment Opportunity Employer and provide reasonable accommodations as required by law.
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