Xfinity Retail Sales Consultant
Comcast, West Hartford, CT, United States
Overview
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people who bring cutting‑edge products and services to life for millions of customers every day. If you share a passion for teamwork and our vision to revolutionize industries, we want you to fast‑forward your career at Comcast. Job Summary
$25.69+ Hourly – Salary is $18.00/hour Base + Targeted Commission Who We Are
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’ For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List Job Description
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations. Providing outstanding customer service with all customer interactions. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert-level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Meeting goals and metrics. Contributing to a fun and competitive environment and linking products and services to customers’ everyday lifestyles. What You Will Need To Have
High School Diploma or equivalent Generally, requires 2–5 years related experience; prefer consumer electronics/wireless retail sales experience Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, and variable shifts Regular, consistent, and punctual attendance Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly Perks And Benefits
Medical, Dental, and Vision coverage Comcast XFINITY courtesy services & employee discounts Discount tickets to Universal Resorts Paid Parental leave Tuition reimbursement Paid Time Off 401K Savings Plan – with up to 6% dollar-to-dollar matching Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job Own the customer experience — think and act in ways that put our customers first and make them promoters of our products and services Know your stuff — be enthusiastic learners, users and advocates of our technology and services Win as a team — collaborate and be open to new ideas Be an active part of the Net Promoter System — engage in huddles, follow up with customers, and help elevate opportunities to improve the customer experience Drive results and growth Support a culture of inclusion in how you work and lead Do what’s right for customers, investors and communities Disclaimer
This information indicates the general nature and level of work performed by employees in this role. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications. Equal Opportunity
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Salary And Other Details
Base Pay: $18.00 Total Target Compensation (Base Pay plus Targeted Commission): $25.69 The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later Education: High School Diploma / GED Certifications (if applicable): Relevant Work Experience: 2–5 Years
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people who bring cutting‑edge products and services to life for millions of customers every day. If you share a passion for teamwork and our vision to revolutionize industries, we want you to fast‑forward your career at Comcast. Job Summary
$25.69+ Hourly – Salary is $18.00/hour Base + Targeted Commission Who We Are
Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’ For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List Job Description
What you will be doing
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations. Providing outstanding customer service with all customer interactions. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert-level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Meeting goals and metrics. Contributing to a fun and competitive environment and linking products and services to customers’ everyday lifestyles. What You Will Need To Have
High School Diploma or equivalent Generally, requires 2–5 years related experience; prefer consumer electronics/wireless retail sales experience Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, and variable shifts Regular, consistent, and punctual attendance Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly Perks And Benefits
Medical, Dental, and Vision coverage Comcast XFINITY courtesy services & employee discounts Discount tickets to Universal Resorts Paid Parental leave Tuition reimbursement Paid Time Off 401K Savings Plan – with up to 6% dollar-to-dollar matching Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job Own the customer experience — think and act in ways that put our customers first and make them promoters of our products and services Know your stuff — be enthusiastic learners, users and advocates of our technology and services Win as a team — collaborate and be open to new ideas Be an active part of the Net Promoter System — engage in huddles, follow up with customers, and help elevate opportunities to improve the customer experience Drive results and growth Support a culture of inclusion in how you work and lead Do what’s right for customers, investors and communities Disclaimer
This information indicates the general nature and level of work performed by employees in this role. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications. Equal Opportunity
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Salary And Other Details
Base Pay: $18.00 Total Target Compensation (Base Pay plus Targeted Commission): $25.69 The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later Education: High School Diploma / GED Certifications (if applicable): Relevant Work Experience: 2–5 Years
#J-18808-Ljbffr