Call Center Representative
Upper Cumberland Development District, Cumberland, MD, United States
Upper Cumberland Human Resource Agency has an opening for a
Call Center Representative
in the agency’s Public Transportation department. The Call Center Representative will provide information to passengers, the general public, and contract accounts regarding routing information, scheduling of trips, general questions, and concerns regarding Upper Cumberland Public Transit service through the use of communication equipment: telephone, computer, mobile scheduling system, and in-person interaction. Duties include: Provide public transportation and para-transit customer service and routing services to the general public Communicate with transportation clients, contract accounts, and other transportation locations within the Upper Cumberland Public Transportation regarding trip scheduling, trip modifications, and potential new trans portion clients in their area Maintain daily communications records regarding trips, questions, and concerns from clients, contracts, and the general public Monitor computer and phone systems, notify supervisor of situations requiring attention Perform a wide variety of clerical duties, including answering a multi-line phone, data entry, and typing duties, and maintain accurate daily phone log records Provide a variety of public transportation information to passengers, the general public, and other public agencies Provide quality customer service and respond to public inquiries and requests for services in a courteous manner Qualifications: Modern office procedures, methods, and equipment, including computers Principles and procedures of record keeping. Knowledge of streets, landmarks, and the geography of the Upper Cumberland Ability to interact effectively with the public and co-workers when providing and/or receiving information Communicate clearly and concisely, both orally and in writing. Ability to make timely and appropriate decisions regarding the transportation and care of passengers Permits a background check, and the background check meets agency requirements The position requires a negative pre-employment drug test after the job offer, random drug testing, and reasonable drug suspicion The successful applicant will possess a high school diploma or equivalent and have experience working with the public to provide the knowledge, abilities, and skills needed for the job. This position requires various public transit education classes to maintain and/or add new certifications during employment. If hired, UCHRA will provide opportunities for further professional advancement. UCHRA requires that a background check be conducted. The position requires a negative pre-employment drug test after the job offer and random drug testing thereafter. Interested applicants should complete an online application, found here , and/or submit a resume to careers@ucdd.org.
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Call Center Representative
in the agency’s Public Transportation department. The Call Center Representative will provide information to passengers, the general public, and contract accounts regarding routing information, scheduling of trips, general questions, and concerns regarding Upper Cumberland Public Transit service through the use of communication equipment: telephone, computer, mobile scheduling system, and in-person interaction. Duties include: Provide public transportation and para-transit customer service and routing services to the general public Communicate with transportation clients, contract accounts, and other transportation locations within the Upper Cumberland Public Transportation regarding trip scheduling, trip modifications, and potential new trans portion clients in their area Maintain daily communications records regarding trips, questions, and concerns from clients, contracts, and the general public Monitor computer and phone systems, notify supervisor of situations requiring attention Perform a wide variety of clerical duties, including answering a multi-line phone, data entry, and typing duties, and maintain accurate daily phone log records Provide a variety of public transportation information to passengers, the general public, and other public agencies Provide quality customer service and respond to public inquiries and requests for services in a courteous manner Qualifications: Modern office procedures, methods, and equipment, including computers Principles and procedures of record keeping. Knowledge of streets, landmarks, and the geography of the Upper Cumberland Ability to interact effectively with the public and co-workers when providing and/or receiving information Communicate clearly and concisely, both orally and in writing. Ability to make timely and appropriate decisions regarding the transportation and care of passengers Permits a background check, and the background check meets agency requirements The position requires a negative pre-employment drug test after the job offer, random drug testing, and reasonable drug suspicion The successful applicant will possess a high school diploma or equivalent and have experience working with the public to provide the knowledge, abilities, and skills needed for the job. This position requires various public transit education classes to maintain and/or add new certifications during employment. If hired, UCHRA will provide opportunities for further professional advancement. UCHRA requires that a background check be conducted. The position requires a negative pre-employment drug test after the job offer and random drug testing thereafter. Interested applicants should complete an online application, found here , and/or submit a resume to careers@ucdd.org.
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