HVAC Technical Service Advisor
Ferguson Enterprises, Huntsville, AL, United States
Job Posting
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
The HVAC Technical Service Advisor provides technical expertise and guidance in support of our associates and contractors. They will also act as the manager of regional technical issues, while providing solutions to technical problems that arise. This position will cover Alabama, Florida Pan Handle, and Mississippi markets. If you have prior experience as an HVAC field installer, service technician, or trainer, this is an excellent opportunity for you.
Responsibilities
Uses advanced knowledge of HVAC systems to provide technical guidance to associates and contractors on residential and light commercial HVAC systems.
Analyzes project requirements and performs site assessments to recommend the best product selections for customer needs using advanced knowledge, discretion, and independent judgment in compliance with industry standards and regulations.
Builds and maintains working relationships with sales associates, technicians, and customers to ensure satisfaction and adherence to safety standards and industry best practices.
Maintains certifications needed to conduct and participate in product training and demonstrations for internal teams and clients to drive proper product knowledge and achieve successful projects.
Uses advanced knowledge to provide technical training to both internal associates and external customers/dealers as required.
Rides along with Territory Managers on dealer recruitment calls and presents features and benefits to owners and service departments.
Handles complex HVAC issues requiring specialized knowledge and skills to diagnose and resolve problems in partnership with senior specialists and vendors.
Utilizes XOI software to document and track all interactions and issues related to customer technical issues.
Provides technical expertise and guidance, using advanced HVAC knowledge, including professional development to build confidence in the field.
Addresses customer issues timely and responds with the appropriate urgency to customers’ calls, emails, and other communications.
Builds PowerPoint presentations and coordinates, facilitates, and leads in-person and remote training sessions.
Qualifications
Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands‑on HVAC experience, or equivalent combination of education and related experience, required.
Strong understanding of HVAC systems, controls, and diagnostic tools.
Strong expertise with inverter technology, including troubleshooting and optimizing variable‑speed systems.
Demonstrates excellent problem‑solving skills and the ability to troubleshoot complex HVAC issues remotely, guiding contractors and technicians effectively over the phone.
Strong written and verbal communication skills; ability to tailor tone for contractors, customers, and internal teams.
Proficiency with remote support tools and Microsoft Office Suite.
EPA certification and/or equivalent HVAC licensing preferred.
Ability to work efficiently and independently in a remote environment while managing multiple priorities.
HVAC field service, technical support, or certified trainer experience is preferred.
Benefits At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering includes benefits such as health, dental, vision, paid time off, life insurance, and a 401(k) with a company match, as well as additional meaningful and inclusive enhancements that are adaptable to diverse situations and needs, including mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
Pay Range $4,766.67 – $7,625.00
Additional Information This role is bonus or incentive plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
Ferguson is an equal‑opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A).
Ferguson Enterprises, LLC. is an equal employment employer for F/M/Disability/Vet/Sexual Orientation/Gender Identity.
#J-18808-Ljbffr
The HVAC Technical Service Advisor provides technical expertise and guidance in support of our associates and contractors. They will also act as the manager of regional technical issues, while providing solutions to technical problems that arise. This position will cover Alabama, Florida Pan Handle, and Mississippi markets. If you have prior experience as an HVAC field installer, service technician, or trainer, this is an excellent opportunity for you.
Responsibilities
Uses advanced knowledge of HVAC systems to provide technical guidance to associates and contractors on residential and light commercial HVAC systems.
Analyzes project requirements and performs site assessments to recommend the best product selections for customer needs using advanced knowledge, discretion, and independent judgment in compliance with industry standards and regulations.
Builds and maintains working relationships with sales associates, technicians, and customers to ensure satisfaction and adherence to safety standards and industry best practices.
Maintains certifications needed to conduct and participate in product training and demonstrations for internal teams and clients to drive proper product knowledge and achieve successful projects.
Uses advanced knowledge to provide technical training to both internal associates and external customers/dealers as required.
Rides along with Territory Managers on dealer recruitment calls and presents features and benefits to owners and service departments.
Handles complex HVAC issues requiring specialized knowledge and skills to diagnose and resolve problems in partnership with senior specialists and vendors.
Utilizes XOI software to document and track all interactions and issues related to customer technical issues.
Provides technical expertise and guidance, using advanced HVAC knowledge, including professional development to build confidence in the field.
Addresses customer issues timely and responds with the appropriate urgency to customers’ calls, emails, and other communications.
Builds PowerPoint presentations and coordinates, facilitates, and leads in-person and remote training sessions.
Qualifications
Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands‑on HVAC experience, or equivalent combination of education and related experience, required.
Strong understanding of HVAC systems, controls, and diagnostic tools.
Strong expertise with inverter technology, including troubleshooting and optimizing variable‑speed systems.
Demonstrates excellent problem‑solving skills and the ability to troubleshoot complex HVAC issues remotely, guiding contractors and technicians effectively over the phone.
Strong written and verbal communication skills; ability to tailor tone for contractors, customers, and internal teams.
Proficiency with remote support tools and Microsoft Office Suite.
EPA certification and/or equivalent HVAC licensing preferred.
Ability to work efficiently and independently in a remote environment while managing multiple priorities.
HVAC field service, technical support, or certified trainer experience is preferred.
Benefits At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering includes benefits such as health, dental, vision, paid time off, life insurance, and a 401(k) with a company match, as well as additional meaningful and inclusive enhancements that are adaptable to diverse situations and needs, including mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
Pay Range $4,766.67 – $7,625.00
Additional Information This role is bonus or incentive plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
Ferguson is an equal‑opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A).
Ferguson Enterprises, LLC. is an equal employment employer for F/M/Disability/Vet/Sexual Orientation/Gender Identity.
#J-18808-Ljbffr