Housing Specialist Assistant
International Executive Service Corps, Virginia Beach, VA, United States
Overview
Virginia Beach Housing and Neighborhood Preservation
helps individuals and families access the resources they need to obtain, maintain, and sustain stable housing in vibrant, well-maintained neighborhoods. We are seeking a dedicated and service‑oriented individual to join our team as a
Housing Specialist Assistant
and contribute to this important mission.
General Statement of Duties Under the direction of the Homeless Services Coordinator, the Housing Specialist Assistant provides vital support to housing specialists. This position assists with completing housing and financial assistance applications, determining and re-verifying eligibility, and connecting clients to needed services.
Representative Work Functions and Responsibilities
Meet with clients to complete triage assessments using strong customer service and communication skills.
Conduct in-person interviews, help clients complete required forms, and gather documentation.
Support eligibility determinations for new and ongoing assistance and help link clients to appropriate services.
Enter accurate information into various databases and spreadsheets, and maintain organized records, files, and spreadsheets.
Review documents for completeness and prepare, scan, copy, file, or fax materials as needed.
Perform basic math calculations using a calculator.
Plan and prioritize daily tasks while collaborating with the supervisor and team members.
Assist with report preparation and other administrative or operational tasks within the division.
Support front desk operations, including greeting visitors, beginning client intake, providing directions, answering questions, and handling phone inquiries.
Process transactions accurately and efficiently.
Consistently deliver excellent customer service to all clients, partners, and visitors.
Benefits The City provides a comprehensive benefits package, including health, dental, and life insurance; retirement and savings plans; parental leave; holidays; and annual and sick leave.
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helps individuals and families access the resources they need to obtain, maintain, and sustain stable housing in vibrant, well-maintained neighborhoods. We are seeking a dedicated and service‑oriented individual to join our team as a
Housing Specialist Assistant
and contribute to this important mission.
General Statement of Duties Under the direction of the Homeless Services Coordinator, the Housing Specialist Assistant provides vital support to housing specialists. This position assists with completing housing and financial assistance applications, determining and re-verifying eligibility, and connecting clients to needed services.
Representative Work Functions and Responsibilities
Meet with clients to complete triage assessments using strong customer service and communication skills.
Conduct in-person interviews, help clients complete required forms, and gather documentation.
Support eligibility determinations for new and ongoing assistance and help link clients to appropriate services.
Enter accurate information into various databases and spreadsheets, and maintain organized records, files, and spreadsheets.
Review documents for completeness and prepare, scan, copy, file, or fax materials as needed.
Perform basic math calculations using a calculator.
Plan and prioritize daily tasks while collaborating with the supervisor and team members.
Assist with report preparation and other administrative or operational tasks within the division.
Support front desk operations, including greeting visitors, beginning client intake, providing directions, answering questions, and handling phone inquiries.
Process transactions accurately and efficiently.
Consistently deliver excellent customer service to all clients, partners, and visitors.
Benefits The City provides a comprehensive benefits package, including health, dental, and life insurance; retirement and savings plans; parental leave; holidays; and annual and sick leave.
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