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Hybrid IT Helpdesk Analyst

Nelnet, Albany, NY, United States


A leading payment technology company based in Albany, NY, is seeking a Client Support Analyst to be the first point of contact for clients facing technical or service-related issues. This role requires excellent communication skills and the ability to troubleshoot various client inquiries. The position offers a hybrid work environment, allowing for flexibility. Ideal candidates should have 2+ years in customer support and a high school diploma, with a preference for an IT-related certification or degree. Starting pay rate is $21.64 hourly. #J-18808-Ljbffr