Sales Coordinator
Malibu Jack's Indoor Theme Park, North Richland Hills, TX, United States
Location
Malibu Jacks North Richland Hills, TX Position Type
FT Hourly Company Overview
Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here. Job Summary
The Sales Coordinator is responsible for the pre-planning of birthdays, social events, and meeting functions held at the park. This position also assists the Sales Director and Party Manager on any administrative duties needed in the sales office. This team member will be responsible for any incoming birthday party requests via phone calls or website bookings. This individual will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park. They will also assist the operations team on day of duties needed to execute events. Key Responsibilities
Weekly Administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details. Answering of incoming phone calls and email messages about bookings and events Booking birthday parties via phone conversations and with walk-in guests Updating reports as needed with any new information pertaining to an upcoming event Outreach on booking new events via direction from the Sales Director Assisting with the GIFT program during events Cashing out parties Assisting the party host team on any daily duties needed Re-stocking and cleaning of party spaces Being the point of contact when needed with any party issues that happen the day of the event Hosting events when not performing coordinator duties Accountabilities
Sales efforts focus on birthdays and website bookings, along with assisting the sales director on any necessary booking help with company, group, and any other events being held. Work with and solicit new customer relationships while maintaining existing relationships Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival. Maintaining the standards set by Malibu Jacks on party execution Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution Handling any guest issues with their event, with the support of the operation team Qualifications
Able to manage a high-volume workload. Must have a positive and engaging attitude Ability to work nights/weekends Previous sales experience preferred, but willing to train Outgoing personality with a positive attitude towards the guest and guest experience. Able to be on your feet for long periods of time Must have a positive and engaging attitude Requirements
Proficient in computer software including Microsoft Excel, and CRM (Infor or Centeredge preferred) Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision Excellent customer service orientation and focus on customer satisfaction required Strong people skills with the ability to communicate details to guests without confusion Leadership qualities to be able to train and coach new staff and existing party host staff on the expectations set by Malibu Jacks and the Party Manager Notice of E-Verify
Participation: Five Star Parks & Attractions participates in the E-Verify program Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Apply
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Malibu Jacks North Richland Hills, TX Position Type
FT Hourly Company Overview
Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here. Job Summary
The Sales Coordinator is responsible for the pre-planning of birthdays, social events, and meeting functions held at the park. This position also assists the Sales Director and Party Manager on any administrative duties needed in the sales office. This team member will be responsible for any incoming birthday party requests via phone calls or website bookings. This individual will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park. They will also assist the operations team on day of duties needed to execute events. Key Responsibilities
Weekly Administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details. Answering of incoming phone calls and email messages about bookings and events Booking birthday parties via phone conversations and with walk-in guests Updating reports as needed with any new information pertaining to an upcoming event Outreach on booking new events via direction from the Sales Director Assisting with the GIFT program during events Cashing out parties Assisting the party host team on any daily duties needed Re-stocking and cleaning of party spaces Being the point of contact when needed with any party issues that happen the day of the event Hosting events when not performing coordinator duties Accountabilities
Sales efforts focus on birthdays and website bookings, along with assisting the sales director on any necessary booking help with company, group, and any other events being held. Work with and solicit new customer relationships while maintaining existing relationships Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival. Maintaining the standards set by Malibu Jacks on party execution Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution Handling any guest issues with their event, with the support of the operation team Qualifications
Able to manage a high-volume workload. Must have a positive and engaging attitude Ability to work nights/weekends Previous sales experience preferred, but willing to train Outgoing personality with a positive attitude towards the guest and guest experience. Able to be on your feet for long periods of time Must have a positive and engaging attitude Requirements
Proficient in computer software including Microsoft Excel, and CRM (Infor or Centeredge preferred) Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision Excellent customer service orientation and focus on customer satisfaction required Strong people skills with the ability to communicate details to guests without confusion Leadership qualities to be able to train and coach new staff and existing party host staff on the expectations set by Malibu Jacks and the Party Manager Notice of E-Verify
Participation: Five Star Parks & Attractions participates in the E-Verify program Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Apply
APPLY NOW!
#J-18808-Ljbffr