Customer Service Representative
John Jones Auto Group, Salem, IN, United States
Position Summary
John Jones Auto Group is seeking a motivated and customer-focused
Customer Service Representative (CSR)
to join our team. This role serves as the first point of contact for customers, ensuring a positive experience by providing accurate information, resolving concerns, and supporting daily dealership operations. The ideal candidate is professional, organized, and committed to delivering exceptional service.
Key Responsibilities
Answer incoming calls and direct them to the appropriate department
Assist customers with general inquiries
Provide accurate information regarding products, services, and dealership policies
Resolve customer concerns promptly and escalated issues when necessary
Maintain detailed and accurate customer records in dealership systems
Support sales and service teams with administrative tasks as needed
Follow up with customers to ensure satisfaction and build long-term relationships
Uphold John Jones Auto Group’s standards for customer service and professionalism
Qualifications
High school diploma or equivalent required
Previous customer service or administrative experience preferred (automotive experience a plus)
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer skills and familiarity with CRM systems
Professional appearance and positive attitude
Dependable and team-oriented
Compensation & Benefits
Competitive pay based on experience
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Employee discounts
Career growth opportunities within John Jones Auto Group
Work Environment
Fast-paced dealership setting
Interaction with customers, sales, and service departments daily
Standard business hours with occasional evenings and Saturdays
#J-18808-Ljbffr
Customer Service Representative (CSR)
to join our team. This role serves as the first point of contact for customers, ensuring a positive experience by providing accurate information, resolving concerns, and supporting daily dealership operations. The ideal candidate is professional, organized, and committed to delivering exceptional service.
Key Responsibilities
Answer incoming calls and direct them to the appropriate department
Assist customers with general inquiries
Provide accurate information regarding products, services, and dealership policies
Resolve customer concerns promptly and escalated issues when necessary
Maintain detailed and accurate customer records in dealership systems
Support sales and service teams with administrative tasks as needed
Follow up with customers to ensure satisfaction and build long-term relationships
Uphold John Jones Auto Group’s standards for customer service and professionalism
Qualifications
High school diploma or equivalent required
Previous customer service or administrative experience preferred (automotive experience a plus)
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer skills and familiarity with CRM systems
Professional appearance and positive attitude
Dependable and team-oriented
Compensation & Benefits
Competitive pay based on experience
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Employee discounts
Career growth opportunities within John Jones Auto Group
Work Environment
Fast-paced dealership setting
Interaction with customers, sales, and service departments daily
Standard business hours with occasional evenings and Saturdays
#J-18808-Ljbffr