Senior Director, Technology Program Management
Salesforce, Indianapolis, IN, United States
Overview
Job Category: Program & Project Management
Location: Indianapolis
Role: Senior Director, Portfolio & Technical Program Management (People Leader) in Salesforce on Salesforce Technology
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
The Role The Senior Director of Portfolio & Technical Program Management (TPM) will lead enterprise-scale portfolio governance and execution across multiple product & engineering pillars in Digital Enterprise Technology's (DET) Salesforce on Salesforce (SFonSF) organization. This leader will drive strategic alignment, execution rigor, and operational excellence across complex, multi-cloud programs—particularly across platform, AI, Agents, and enterprise transformation initiatives.
You will oversee a high-performing organization of Portfolio Leaders and Technical Program Managers responsible for delivering large, cross-functional initiatives spanning products such as Sales Cloud, Service Cloud, Data Cloud, and AI/Agent-driven capabilities. This role requires deep expertise in scaling SaaS platforms, leading through influence, and building world-class program management disciplines in a fast-paced, innovation-driven environment.
Responsibilities
Portfolio Strategy & Governance Define and operationalize portfolio management frameworks that align investments to Salesforce's highest value strategic priorities
Partner with Product, Engineering, and Executive leadership to prioritize initiatives, manage capacity, and optimize ROI
Establish portfolio health metrics, OKRs, risk frameworks, and executive reporting mechanisms
Lead quarterly and annual planning cycles across multiple product portfolios
Technical Program Leadership Drive execution of large-scale, cross-cloud technical programs including AI platform capabilities, infrastructure modernization, and platform scalability initiatives
Ensure technical alignment across architecture, security, reliability, compliance, and data governance
Proactively identify dependencies, risks, and systemic execution bottlenecks across global teams
Team Leadership & Culture Build, mentor, and scale a best-in-class Portfolio & TPM organization, including multiple direct reports of both people leader Portfolio Managers, TPMs and IC TPMs
Actively mentor and develop leaders beyond your immediate organization
Create clear career paths, conduct regular coaching, and manage performance aligned to Salesforce's high standards of performance and delivery
Foster a culture of accountability, transparency, collaboration, and operational excellence
Executive Partnership Serve as a trusted advisor to VPs, SVPs, and EVP stakeholders internal to SFonSF Technology and across our business teams
Drive data-driven executive decision-making through clear dashboards and portfolio analytics
Lead executive-level reviews, including program core team cadences and executive steering committees
Operational Excellence Champion standardized program management and work management tooling, governance, and best practices across global teams
Champion scalable Agile, SAFe, and hybrid delivery models appropriate for enterprise SaaS delivery
Improve predictability, time-to-deliver, and cross-functional outcomes
What Success Looks Like This role directly influences Salesforce's ability to scale innovation, accelerate AI and Agentic platform capabilities, and deliver predictable enterprise outcomes across its global product portfolio. The Senior Director will help shape how Salesforce builds, funds, and executes its most critical strategic initiatives.
We\'ll Measure Success Through
Business impact clarity – clear line of sight from corporate strategy to delivery of strategic technology initiatives
Improved delivery predictability across our technology portfolio; increased on-time, on-scope program delivery across complex, cross-cloud initiatives
Cross-functional alignment and reduced organizational friction; reduced cross-team dependency friction and faster decision velocity
Organizational maturity & talent development with a high-performing TPM and Portfolio leadership bench with clear role clarity and career progression
Executive confidence in our delivery commitments with clear, concise executive communication that enables faster, higher-quality decisions
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent technical leadership experience (advanced management degrees preferred)
12+ years of relevant experience in roles leading leaders of leaders
Proven track record delivering complex, multi-product, enterprise-scale programs
Proven ability managing large technology portfolios with complex operational aspects
Experience engaging SVP-level stakeholders as a trusted advisor
Strong financial and operational literacy with experience connecting technology delivery output to business outcomes and market impact
Experience leading annual planning, capacity modeling, and investment prioritization at scale
Cross-functional expertise; ability to navigate complex structures beyond your team, understanding how Technology, Product, Sales, Finance, Legal, and Revenue operate
Accommodations: If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and is committed to creating an inclusive workplace free from discrimination. Details regarding compensation vary by location and other factors. The typical base salary range for this position is $191,100 - $320,600 annually, with variations by city. This range represents base salary only and does not include bonus, equity, or benefits.
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Location: Indianapolis
Role: Senior Director, Portfolio & Technical Program Management (People Leader) in Salesforce on Salesforce Technology
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
The Role The Senior Director of Portfolio & Technical Program Management (TPM) will lead enterprise-scale portfolio governance and execution across multiple product & engineering pillars in Digital Enterprise Technology's (DET) Salesforce on Salesforce (SFonSF) organization. This leader will drive strategic alignment, execution rigor, and operational excellence across complex, multi-cloud programs—particularly across platform, AI, Agents, and enterprise transformation initiatives.
You will oversee a high-performing organization of Portfolio Leaders and Technical Program Managers responsible for delivering large, cross-functional initiatives spanning products such as Sales Cloud, Service Cloud, Data Cloud, and AI/Agent-driven capabilities. This role requires deep expertise in scaling SaaS platforms, leading through influence, and building world-class program management disciplines in a fast-paced, innovation-driven environment.
Responsibilities
Portfolio Strategy & Governance Define and operationalize portfolio management frameworks that align investments to Salesforce's highest value strategic priorities
Partner with Product, Engineering, and Executive leadership to prioritize initiatives, manage capacity, and optimize ROI
Establish portfolio health metrics, OKRs, risk frameworks, and executive reporting mechanisms
Lead quarterly and annual planning cycles across multiple product portfolios
Technical Program Leadership Drive execution of large-scale, cross-cloud technical programs including AI platform capabilities, infrastructure modernization, and platform scalability initiatives
Ensure technical alignment across architecture, security, reliability, compliance, and data governance
Proactively identify dependencies, risks, and systemic execution bottlenecks across global teams
Team Leadership & Culture Build, mentor, and scale a best-in-class Portfolio & TPM organization, including multiple direct reports of both people leader Portfolio Managers, TPMs and IC TPMs
Actively mentor and develop leaders beyond your immediate organization
Create clear career paths, conduct regular coaching, and manage performance aligned to Salesforce's high standards of performance and delivery
Foster a culture of accountability, transparency, collaboration, and operational excellence
Executive Partnership Serve as a trusted advisor to VPs, SVPs, and EVP stakeholders internal to SFonSF Technology and across our business teams
Drive data-driven executive decision-making through clear dashboards and portfolio analytics
Lead executive-level reviews, including program core team cadences and executive steering committees
Operational Excellence Champion standardized program management and work management tooling, governance, and best practices across global teams
Champion scalable Agile, SAFe, and hybrid delivery models appropriate for enterprise SaaS delivery
Improve predictability, time-to-deliver, and cross-functional outcomes
What Success Looks Like This role directly influences Salesforce's ability to scale innovation, accelerate AI and Agentic platform capabilities, and deliver predictable enterprise outcomes across its global product portfolio. The Senior Director will help shape how Salesforce builds, funds, and executes its most critical strategic initiatives.
We\'ll Measure Success Through
Business impact clarity – clear line of sight from corporate strategy to delivery of strategic technology initiatives
Improved delivery predictability across our technology portfolio; increased on-time, on-scope program delivery across complex, cross-cloud initiatives
Cross-functional alignment and reduced organizational friction; reduced cross-team dependency friction and faster decision velocity
Organizational maturity & talent development with a high-performing TPM and Portfolio leadership bench with clear role clarity and career progression
Executive confidence in our delivery commitments with clear, concise executive communication that enables faster, higher-quality decisions
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent technical leadership experience (advanced management degrees preferred)
12+ years of relevant experience in roles leading leaders of leaders
Proven track record delivering complex, multi-product, enterprise-scale programs
Proven ability managing large technology portfolios with complex operational aspects
Experience engaging SVP-level stakeholders as a trusted advisor
Strong financial and operational literacy with experience connecting technology delivery output to business outcomes and market impact
Experience leading annual planning, capacity modeling, and investment prioritization at scale
Cross-functional expertise; ability to navigate complex structures beyond your team, understanding how Technology, Product, Sales, Finance, Legal, and Revenue operate
Accommodations: If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and is committed to creating an inclusive workplace free from discrimination. Details regarding compensation vary by location and other factors. The typical base salary range for this position is $191,100 - $320,600 annually, with variations by city. This range represents base salary only and does not include bonus, equity, or benefits.
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