Lead Server

OBJECTIVE: Responsible for the flow of service from the kitchen to ensure all residents receive their preferences in both food and beverages. Works with professionalism and knowledge of basic food offerings and menu content. Keep the restaurant properly cleaned and set up to meet resident expectations. QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required. Minimum Qualifications: • Valid Food Handlers Permit • Ability to work in a team environment, work flexible shifts, communicate effectively in English to receive food or drink orders and give responses. • Must enjoy working with the elderly and able to accept constructive criticism. • Proven ability to understand and demonstrate responsible behavior. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Takes resident(s) meal orders and serves meals correctly and efficiently using exceptional customer service techniques. Completes various tasks designed to ensure the dining room and kitchen areas are fully stocked and prepared to serve Residents. Assists with set up and cleaning of kitchen and dining room before and after each meal. Delivers trays to rooms of those residents who request room service. May perform all kitchen helper and dishwasher duties as needed. Uses proper lifting practices at all times. Assists in seating residents. Uses legible handwriting to write guest checks. Supervises servers to ensure safe and timely delivery of meals. Communicates assignments in a clear manner to staff. Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements. Lead Server Job Description Demonstrates the ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form. Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner. Functions independently with integrity, flexibility and works well with residents, personnel and support agencies. Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol. Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPPA). Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook. Performs other related duties as may be assigned. JOB DESCRIPTION REVIEW: I understand the job description, its requirements and that I am expected to complete all duties as assigned. I understand that the statements herein are intended to describe the general nature and level of work being performed for my position. These duties are not intended to be an exhaustive list of all responsibilities, duties and skills of the position and as a result of other duties that may be assigned. I understand that overtime may be required as part of my work schedule. I understand the job duties may be altered from time to time. I have noted below any accommodations that are required to enable me to perform Lead Server Job Description these duties. I have also noted below any job duties that I am unable to perform, with or without accommodation. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. EEO STATEMENT: Stellar Senior Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stellar Senior Living makes hiring decisions based solely on qualifications, merit, and business needs at the time. Persons who have been found guilty by a court of law of abusing, neglecting or mistreating individuals in a health care related setting are ineligible for employment in this position. Employment may dependent upon drug testing before or during employment PHYSICAL Requirement: (Production Schedules) 0-24% 25-49% 50- 74% 75- 100% Seeing: Must be able to read reports and use computer. X Hearing: Must be able to hear well enough to communicate with co-workers, residents. X Standing/Walking/Mobility: Must be able to reach above his/her head and perform repetitive movements on feet over long distances. X Climbing/Stooping/Kneeling: Must be able to bend to the floor. X Lifting/Pulling/Pushing: Must be able to transfer up to 50 pounds. X Fingering/Grasping/Feeling: Must have finger dexterity to open containers. X WORK ENVIRONMENT: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Worker is subject to inside environmental conditions. Employment may dependent upon drug testing before or during employment. Employee’s Signature

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