Program Director
Trulioo, San Diego, CA, United States
Overview
Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. We are a united force of dedicated experts committed to establishing trust online and are recognized as a BC Top Employer for the second consecutive year. Headquartered in Vancouver with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. Position
Summary: We are seeking a delivery-focused Program Director to lead complex, multi-workstream transformation programs from planning through execution and stabilization, as part of the Transformation Office, which drives high-impact, cross-functional initiatives to improve scalability, efficiency, and organizational effectiveness. This role is hands-on and execution-driven, responsible for ensuring initiatives move forward on schedule, risks are proactively managed, stakeholders are aligned, and outcomes are delivered. You will operate as the connective tissue across Product, Engineering, Operations, Finance, Legal, Compliance, and GTM teams — driving accountability and momentum. This will be a full-time, permanent position working out of the Sorrento Valley office on a hybrid model (3-days per week in the office). What You'll Be Doing
Program Execution & Delivery Own end-to-end execution of enterprise-level transformation programs. Break down large initiatives into structured, trackable workstreams with clear owners and deliverables. Build and maintain detailed program plans, dependency maps, RAID logs, and milestone trackers. Drive weekly execution cadences and enforce accountability across stakeholders. Escalate and resolve blockers quickly to maintain forward momentum. Cross-Functional Coordination Align functional teams on priorities, sequencing, and resource allocation. Ensure clarity of scope and prevent scope creep through disciplined change control. Facilitate working sessions to resolve operational friction and decision bottlenecks. Track and manage cross-team dependencies to avoid delivery delays. Governance & Reporting Establish structured reporting mechanisms (dashboards, status reports, executive summaries). Lead program review forums and provide clear, concise updates to senior leadership. Monitor progress against KPIs, timelines, and budgets. Maintain visibility into risks, mitigation plans, and issue resolution. Operational Implementation Support implementation of new systems, tools, workflows, or operating models. Partner with business leaders to transition initiatives from project phase to steady-state operations. Ensure adoption plans are in place and measurable outcomes are achieved. Identify inefficiencies and drive continuous improvement post-launch. Results & Accountability Track tangible business outcomes (efficiency gains, cycle time reductions, cost savings, revenue enablement, risk reduction). Ensure initiatives are not only launched, but fully embedded and delivering value. What You'll Bring Experience 7+ years of experience in program management, operations, or large-scale cross-functional delivery within SaaS, fintech, or technology environments. Proven experience leading multi-workstream initiatives with measurable business impact. Strong track record of driving execution in fast-paced, high-growth environments. Experience working across technical and non-technical teams. Skills & Competencies Strong project and program management discipline. Exceptional organizational and follow-through skills. High accountability mindset with bias toward action. Comfortable managing ambiguity while maintaining structure. Strong stakeholder management and influencing skills. Excellent written and verbal communication skills. Proficiency with program management tools (e.g., Jira, Asana, Smartsheet, Monday.com). Preferred Qualifications PMP or PgMP certification. Experience in identity verification, payments, compliance, or regulated industries. Experience supporting systems implementations (CRM, ERP, data platforms, or operational tooling). Consulting or operational transformation background. What Success Looks Like Programs delivered on time with minimal surprises. Clear ownership and accountability across workstreams. Risks identified early and mitigated effectively. Measurable operational improvements realized and sustained. Strong executive confidence in program visibility and execution rigor. Thriving at Trulioo At Trulioo, you’re a valued member of our team on a journey of professional and personal growth with a world-class organization. We aim to empower with trust, autonomy and the freedom to cultivate potential. If that resonates, apply today to become part of our team. Join us in shaping a future where your career is a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com. Privacy notes and equal opportunity statements follow as part of our application process.
#J-18808-Ljbffr
Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. We are a united force of dedicated experts committed to establishing trust online and are recognized as a BC Top Employer for the second consecutive year. Headquartered in Vancouver with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. Position
Summary: We are seeking a delivery-focused Program Director to lead complex, multi-workstream transformation programs from planning through execution and stabilization, as part of the Transformation Office, which drives high-impact, cross-functional initiatives to improve scalability, efficiency, and organizational effectiveness. This role is hands-on and execution-driven, responsible for ensuring initiatives move forward on schedule, risks are proactively managed, stakeholders are aligned, and outcomes are delivered. You will operate as the connective tissue across Product, Engineering, Operations, Finance, Legal, Compliance, and GTM teams — driving accountability and momentum. This will be a full-time, permanent position working out of the Sorrento Valley office on a hybrid model (3-days per week in the office). What You'll Be Doing
Program Execution & Delivery Own end-to-end execution of enterprise-level transformation programs. Break down large initiatives into structured, trackable workstreams with clear owners and deliverables. Build and maintain detailed program plans, dependency maps, RAID logs, and milestone trackers. Drive weekly execution cadences and enforce accountability across stakeholders. Escalate and resolve blockers quickly to maintain forward momentum. Cross-Functional Coordination Align functional teams on priorities, sequencing, and resource allocation. Ensure clarity of scope and prevent scope creep through disciplined change control. Facilitate working sessions to resolve operational friction and decision bottlenecks. Track and manage cross-team dependencies to avoid delivery delays. Governance & Reporting Establish structured reporting mechanisms (dashboards, status reports, executive summaries). Lead program review forums and provide clear, concise updates to senior leadership. Monitor progress against KPIs, timelines, and budgets. Maintain visibility into risks, mitigation plans, and issue resolution. Operational Implementation Support implementation of new systems, tools, workflows, or operating models. Partner with business leaders to transition initiatives from project phase to steady-state operations. Ensure adoption plans are in place and measurable outcomes are achieved. Identify inefficiencies and drive continuous improvement post-launch. Results & Accountability Track tangible business outcomes (efficiency gains, cycle time reductions, cost savings, revenue enablement, risk reduction). Ensure initiatives are not only launched, but fully embedded and delivering value. What You'll Bring Experience 7+ years of experience in program management, operations, or large-scale cross-functional delivery within SaaS, fintech, or technology environments. Proven experience leading multi-workstream initiatives with measurable business impact. Strong track record of driving execution in fast-paced, high-growth environments. Experience working across technical and non-technical teams. Skills & Competencies Strong project and program management discipline. Exceptional organizational and follow-through skills. High accountability mindset with bias toward action. Comfortable managing ambiguity while maintaining structure. Strong stakeholder management and influencing skills. Excellent written and verbal communication skills. Proficiency with program management tools (e.g., Jira, Asana, Smartsheet, Monday.com). Preferred Qualifications PMP or PgMP certification. Experience in identity verification, payments, compliance, or regulated industries. Experience supporting systems implementations (CRM, ERP, data platforms, or operational tooling). Consulting or operational transformation background. What Success Looks Like Programs delivered on time with minimal surprises. Clear ownership and accountability across workstreams. Risks identified early and mitigated effectively. Measurable operational improvements realized and sustained. Strong executive confidence in program visibility and execution rigor. Thriving at Trulioo At Trulioo, you’re a valued member of our team on a journey of professional and personal growth with a world-class organization. We aim to empower with trust, autonomy and the freedom to cultivate potential. If that resonates, apply today to become part of our team. Join us in shaping a future where your career is a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com. Privacy notes and equal opportunity statements follow as part of our application process.
#J-18808-Ljbffr