Brand Ambassador
Diptyque Paris, New York, NY, United States
Overview
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. The
Brand Ambassador
will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service. Responsibilities
Enhance the client experience Greet and welcome clients throughout all areas of the store Connect with clients in a genuine and meaningful way Provide clients advice and knowledge that they may not have realized they needed Make every client interaction a personal and seamless experience Exhibit behaviors that support client satisfaction goals (KPI) Boost sales through omni channel and out-of-home base selling Educate self and client on merchandise, events, promotions, policy and services Demonstrate expert styling and brand knowledge Recommend merchandise based on expert product knowledge and client preferences Graciously take returns and offer options based on client’s needs Take an omni- channel approach to identify and recommend merchandise across all channels Utilize selling tools and store technology to sell across all channels effectively Promote benefits of the AYS program Achieve personal sales and boutique KPI goals Cultivate and grow client base Cultivate client relationships through personalized connection Acquire and build client base primarily through forming relationships with new clients and maintaining/retaining/building spend of existing clients Strategize own business and be self-motivated; take initiative to increase individual productivity through out-of-home-base selling and strong client relationships Utilize digital tools to connect with clients, serve their needs, and follow up as necessary Proactively utilize mobile devices and selling technology to communicate with clients and expand business Champion operational excellence Assist in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments) Follow and implement company policies and procedures Complete daily opening/closing checklists Contribute to team success Partner with others to provide the best client experience Actively create a positive work environment through teamwork and collaboration Maintain positive working relationships throughout the company Requirements
Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook Industry awareness and strong business acumen Strong verbal and written communication skills and excellent organizational skills Passion for the Beauty and Fragrance Industry Flexibility to work a retail schedule which will include evenings, weekends and holidays Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual\'s unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential. The salary offered will be determined based on candidates\' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks. Hourly Rate: $21 - $23
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Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. The
Brand Ambassador
will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service. Responsibilities
Enhance the client experience Greet and welcome clients throughout all areas of the store Connect with clients in a genuine and meaningful way Provide clients advice and knowledge that they may not have realized they needed Make every client interaction a personal and seamless experience Exhibit behaviors that support client satisfaction goals (KPI) Boost sales through omni channel and out-of-home base selling Educate self and client on merchandise, events, promotions, policy and services Demonstrate expert styling and brand knowledge Recommend merchandise based on expert product knowledge and client preferences Graciously take returns and offer options based on client’s needs Take an omni- channel approach to identify and recommend merchandise across all channels Utilize selling tools and store technology to sell across all channels effectively Promote benefits of the AYS program Achieve personal sales and boutique KPI goals Cultivate and grow client base Cultivate client relationships through personalized connection Acquire and build client base primarily through forming relationships with new clients and maintaining/retaining/building spend of existing clients Strategize own business and be self-motivated; take initiative to increase individual productivity through out-of-home-base selling and strong client relationships Utilize digital tools to connect with clients, serve their needs, and follow up as necessary Proactively utilize mobile devices and selling technology to communicate with clients and expand business Champion operational excellence Assist in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments) Follow and implement company policies and procedures Complete daily opening/closing checklists Contribute to team success Partner with others to provide the best client experience Actively create a positive work environment through teamwork and collaboration Maintain positive working relationships throughout the company Requirements
Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook Industry awareness and strong business acumen Strong verbal and written communication skills and excellent organizational skills Passion for the Beauty and Fragrance Industry Flexibility to work a retail schedule which will include evenings, weekends and holidays Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual\'s unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential. The salary offered will be determined based on candidates\' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks. Hourly Rate: $21 - $23
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