Operations Director
OTG Exp, Houston, TX, United States
OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America
Job Description
Posted Friday, March 27, 2026 at 4:00 AM Job Title: Operations Director Location: IAH Airport Compensation:$90k -$100k Reports to: Operations Director Who We Are On the Go
has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. How We Do Business How we work is just as meaningful as what we accomplish. Our Values— Care, Continuous Improvement, Quality, and Teamwork —guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. Why This Job Is a Big Deal! The Operations Director at IAH Airport is a senior management leader at OTG; this position will support and assist all restaurant and market operations and project manage airport and corporate initiatives. This may include staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures. The Operations Manager is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results. Responsibilities: Promotes an attitude of pride, cooperation, and success in the unit Directly in charge of the ordering process in the unit Coordinate internal resources for the flawless execution of projects Ensure that all projects are delivered on time and within the scope Directly in charge of unit scheduling, managers as well as crewmembers Provides leadership to the managers and crewmembers Directs the managers and crewmembers to achieve company standards Administration and follow-up as directed Assist with assigning and defining areas of responsibility for leadership; establishes and sets deadline for the completion of assignments Directs the team toward achieving goals Maintains a positive work environment for both the management team and staff Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplace QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts Proficient knowledge of P&L and budgeting and forecasting Commitment to service of others, crew, co-workers, and leaders Demonstrated dependability, personal drive, and leadership; the ability to lead by example High level of integrity, work ethic, passion, and commitment to OTG values Ability to train, delegate, coach, and aid in the development of crewmembers and leaders Excellent verbal and written communication skills Ability to work flexible hours, days, and holidays Ability to clear background checks for OTG and Airport badge OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law. OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America
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Posted Friday, March 27, 2026 at 4:00 AM Job Title: Operations Director Location: IAH Airport Compensation:$90k -$100k Reports to: Operations Director Who We Are On the Go
has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. How We Do Business How we work is just as meaningful as what we accomplish. Our Values— Care, Continuous Improvement, Quality, and Teamwork —guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. Why This Job Is a Big Deal! The Operations Director at IAH Airport is a senior management leader at OTG; this position will support and assist all restaurant and market operations and project manage airport and corporate initiatives. This may include staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures. The Operations Manager is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results. Responsibilities: Promotes an attitude of pride, cooperation, and success in the unit Directly in charge of the ordering process in the unit Coordinate internal resources for the flawless execution of projects Ensure that all projects are delivered on time and within the scope Directly in charge of unit scheduling, managers as well as crewmembers Provides leadership to the managers and crewmembers Directs the managers and crewmembers to achieve company standards Administration and follow-up as directed Assist with assigning and defining areas of responsibility for leadership; establishes and sets deadline for the completion of assignments Directs the team toward achieving goals Maintains a positive work environment for both the management team and staff Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplace QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts Proficient knowledge of P&L and budgeting and forecasting Commitment to service of others, crew, co-workers, and leaders Demonstrated dependability, personal drive, and leadership; the ability to lead by example High level of integrity, work ethic, passion, and commitment to OTG values Ability to train, delegate, coach, and aid in the development of crewmembers and leaders Excellent verbal and written communication skills Ability to work flexible hours, days, and holidays Ability to clear background checks for OTG and Airport badge OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law. OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America
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