H&M Sales Advisor-Fayette Mall
H&M, Lexington, KY, United States
Overview
About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming & guiding customers through the store and Omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product & fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introductions and trainings relevant for your role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house Support with garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and tech services/tools Support with opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Be communicative, creative and curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or related industries Why You'll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability We are a values-driven organization guided by our seven unique values Access to Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive company where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off Employee discount at H&M, and other brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $11.50 per hour Disclaimer: This posting highlights the most critical responsibilities and requirements and may include additional duties at the company's discretion. Note: We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact recruitment_support@hm.com.
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About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming & guiding customers through the store and Omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product & fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introductions and trainings relevant for your role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house Support with garment presentation and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and tech services/tools Support with opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Be communicative, creative and curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or related industries Why You'll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability We are a values-driven organization guided by our seven unique values Access to Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive company where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off Employee discount at H&M, and other brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $11.50 per hour Disclaimer: This posting highlights the most critical responsibilities and requirements and may include additional duties at the company's discretion. Note: We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact recruitment_support@hm.com.
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