Mortgage Document Review Specialist (Loss Mitigation Operations) - Hybrid
M&T Bank Corporation, New York, NY, United States
Mortgage Document Review Specialist (Loss Mitigation Operations) - Hybrid page is loaded## Mortgage Document Review Specialist (Loss Mitigation Operations) - Hybridremote type:
Hybrid Positionlocations:
Getzville, NYtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R84315**Overview:**The Mortgage Document Review Specialist plays a central role in the end‐to‐end loss mitigation documentation process. This team ensures that every borrower’s workout package is drafted, executed, verified, and recorded with complete accuracy. This is a great opportunity for detail‐oriented professionals with experience in office operations, document handling, call center/customer support, or branch banking who want to build a career in mortgage servicing and compliance.**What You’ll Do:*** Receive executed loss mitigation documents back from borrowers.* Validate that signatures, dates, notary acknowledgments, and state‐specific requirements are complete and correct.* Scan, code, and upload documents to the system of record, then prepare and route full packages to Quality Control.**Key Responsibilities:*** Understand investor waterfalls and documentation standards for loss mitigation.* Receive, review, track, and validate borrower documentation (bank statements, paystubs, hardship letters, benefit statements, etc.).* Request missing or additional documents as needed.* Work closely with the Single Point of Contact (SPOC) team for follow‐ups.* Maintain compliance with internal controls, regulatory requirements, and audit expectations.* Perform additional duties as needed.**What a Day in This Role Looks Like:*** Reviewing physical and digital loan packages* Working in multiple internal and vendor systems* Checking documents for completeness, accuracy, and compliance* Communicating with internal partners (processors, QC, SPOCs)* Identifying missing pieces and preventing downstream issues* Ensuring documents are correctly drafted, executed, routed, and recorded* This role is highly detail‐oriented, process‐driven, and ideal for individuals who enjoy structured workflows.**Education and Experience Required:*** A combined 2 years of higher education and/or work experience**Education and Experience Preferred:*** Office operations or document processing* Call center, customer service, or branch banking* Handling physical documents and navigating multiple computer systems* Strong multitasking and organizational skills* Excellent attention to detail and critical thinking* Proficiency with word processing and spreadsheet applications* Knowledge of M&T systems (helpful but not required)**Work Model & Location:*** This is a hybrid role requiring four days in-office per week.* Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.**Work Schedule & Availability Requirements:**This role offers flexible start times. Candidates may choose one of three Monday-Friday schedules:* 7:00am - 3:30pm* 7:30am - 4:00pm* 8:00am - 4:30pm**Why This Role Matters:**As a Mortgage Document Review Specialist, your work ensures that every borrower’s loss mitigation workout is executed correctly and meets investor and regulatory standards. You are a key safeguard in protecting both the customer and the bank, and you help make home retention possible.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr
Hybrid Positionlocations:
Getzville, NYtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R84315**Overview:**The Mortgage Document Review Specialist plays a central role in the end‐to‐end loss mitigation documentation process. This team ensures that every borrower’s workout package is drafted, executed, verified, and recorded with complete accuracy. This is a great opportunity for detail‐oriented professionals with experience in office operations, document handling, call center/customer support, or branch banking who want to build a career in mortgage servicing and compliance.**What You’ll Do:*** Receive executed loss mitigation documents back from borrowers.* Validate that signatures, dates, notary acknowledgments, and state‐specific requirements are complete and correct.* Scan, code, and upload documents to the system of record, then prepare and route full packages to Quality Control.**Key Responsibilities:*** Understand investor waterfalls and documentation standards for loss mitigation.* Receive, review, track, and validate borrower documentation (bank statements, paystubs, hardship letters, benefit statements, etc.).* Request missing or additional documents as needed.* Work closely with the Single Point of Contact (SPOC) team for follow‐ups.* Maintain compliance with internal controls, regulatory requirements, and audit expectations.* Perform additional duties as needed.**What a Day in This Role Looks Like:*** Reviewing physical and digital loan packages* Working in multiple internal and vendor systems* Checking documents for completeness, accuracy, and compliance* Communicating with internal partners (processors, QC, SPOCs)* Identifying missing pieces and preventing downstream issues* Ensuring documents are correctly drafted, executed, routed, and recorded* This role is highly detail‐oriented, process‐driven, and ideal for individuals who enjoy structured workflows.**Education and Experience Required:*** A combined 2 years of higher education and/or work experience**Education and Experience Preferred:*** Office operations or document processing* Call center, customer service, or branch banking* Handling physical documents and navigating multiple computer systems* Strong multitasking and organizational skills* Excellent attention to detail and critical thinking* Proficiency with word processing and spreadsheet applications* Knowledge of M&T systems (helpful but not required)**Work Model & Location:*** This is a hybrid role requiring four days in-office per week.* Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.**Work Schedule & Availability Requirements:**This role offers flexible start times. Candidates may choose one of three Monday-Friday schedules:* 7:00am - 3:30pm* 7:30am - 4:00pm* 8:00am - 4:30pm**Why This Role Matters:**As a Mortgage Document Review Specialist, your work ensures that every borrower’s loss mitigation workout is executed correctly and meets investor and regulatory standards. You are a key safeguard in protecting both the customer and the bank, and you help make home retention possible.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr