Personal Lines Account Manager

OVERVIEW Alera Group is looking for a Personal Lines Account Manager to join our growing team. We’re seeking motivated, relationship-driven professionals who bring both experience and enthusiasm to their work. This is a great opportunity for someone who wants to step into a client-facing role and continue building their experience in personal lines — or break into the insurance space with a strong customer service background. This role supports a small-to-mid market book of business and is part of a team that is evolving its structure to better support growth, training, and long-term development. It’s a great fit for someone who is organized, detail-oriented, and looking to grow within a collaborative and supportive team. About Alera Group Alera Group was founded in 2017 and has grown to become one of the largest insurance brokers in the U.S. We are passionate about our clients’ success across Employee Benefits, Property & Casualty, Retirement Services, and Wealth Management. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Make an Impact: Support clients and internal teams through timely, service-driven work. Growth Opportunities: Training, development, and career progression paths Collaborative Culture: Team-oriented environment with strong support systems Flexibility: Hybrid work environment with a people-first approach National Strength. Local Heart: Resources of a national firm with a people-first approach. RESPONSIBILITIES Client Management & Service Manage and service a Personal Lines book of business Serve as a primary point of contact for clients, addressing coverage questions and resolving issues Support renewals, policy changes, and ongoing account needs Build and maintain strong client relationships Operational Excellence Maintain accurate documentation and ensure compliance with policies and procedures Review contracts and coverage details to identify potential risks and recommend solutions Manage multiple priorities while meeting service timelines and expectations Team Collaboration & Growth Partner with producers and internal teams to support client needs Identify opportunities for cross-selling and additional lines of business Participate in training and ongoing professional development QUALIFICATIONS Required Strong customer service and relationship management skills Ability to manage multiple accounts and priorities in a fast-paced environment Strong communication, organization, and attention to detail Sense of urgency and accountability Preferred (Not Required) Insurance experience or exposure to personal lines Active Property & Casualty license (or willingness to obtain) Bachelor’s degree (BA/BS) ADDITIONAL INFORMATION Compensation $50,000 – $70,000 annually, with additional earning potential through commission and bonus opportunities Work Model Hybrid (Eastern Time Zone preferred) Benefits Alera Group offers comprehensive benefits including medical, dental, vision, life and disability insurance, 401(k), generous paid time off, and more. Equal Opportunity Employer We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other protected class. Privacy Notice Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. Location Type Hybrid #J-18808-Ljbffr