Emergency Communications Specialist

Please see Special Instructions for more details. Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified. Please Note: * A criminal background check will be conducted on the candidate finalist prior to the offer of employment. * If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. * Salary will be determined based on competencies, equity, budget, and market considerations. * Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. * Failure to complete the application completely may result in you not being considered for the vacant position. * Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. * If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Classification Information Position Classification Title Position Classification Title Public Safety Telecommunicator FLSA FLSA Non-Exempt Position Class Position Class 15826 Position Overview Position Summary Are you looking for a job that will challenge you and help others? Then give your voice a purpose and consider a career as a Public Safety Telecommunicator at Winston-Salem State University. Join the Ramily! The job duties include: Answering emergency (9-1-1) and non-emergency telephone lines Obtaining information, prioritizing, and confirming the location of calls as well as making independent determination of appropriate action for processing all incoming calls for service Relaying pertinent information to the appropriate public safety response unit (police, fire, and/or emergency medical services/ EMS ) or providing callers with the appropriate advice or referral Operating and monitoring two-way radio channels, computer aided display ( CAD ) monitors and other related sophisticated communications equipment systems, while efficiently gathering, prioritizing, and documenting caller information. Primary Function of Organizational Unit The primary purpose of the Winston Salem State University Department of Public Safety is to provide police, parking, traffic, and health and safety services to the campus community. Position Information Position Number Position Number 614661 Competency Level Journey Working Position Title Working Position Title Public Safety Telecommunicator Building and Room No. Patricia D. Norris, Public Safety Building, Room 203 Work Hours: From [time] to [time] on [days] of [week] Work Hours: From [time] to [time] on [days] of [week] 12 hour shifts Hours per week 40 Months per year Months per year 12 Appointment Type Appointment Type Permanent Full-Time If Time Limited. If Time Limited. No Appointment Length. 12 DHR Assigned Fields FTE FTE 1 Requirements and Preferences Position required to work during periods of adverse weather or other emergencies Position required to work during periods of adverse weather or other emergencies All - Emergency and Pandemic on site Position required to work On-Call/Emergency Callback Position required to work On-Call/Emergency Callback Yes High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. Preferred Years Experience, Skills, Training, Education Successful completion of all modules to the SBI / DCI course of study. The employee must pass an in-depth background investigation as required by the State of North Carolina for access to the SBI / DCI system. At least five years of work experience involving the use of computers, and preferably in an environment requiring extensive public contact. Required License or Certification Employee must attain and maintain certification on all modules of the SBI / CDI system, including periodic re-examination as mandated by state law. Must take annual in-service training for telecommunicators (state requirements). Be able to pass the Sheriff’s Standards Telecommunications course within 1 year from hire date. Valid US Drivers License Valid US Driver's License Valid US Driver's License Yes Commercial Driver's License Required Commercial Driver's License Required No Physical Required Physical Required No List any other medical/drug tests required Posting Number Posting Number SPA01032P Internal Posting Only Internal Posting Only No Time Limited Position Time Limited Position No State Salary Range State Salary Range $33,540 - $53,838 Internal Salary Range Internal Salary Range $33,540 - $53,838 Open Date Open Date 03/20/2026 Close Date Close Date 03/26/2026 Open Until Filled No Special Instructions Summary Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified. Please Note: * A criminal background check will be conducted on the candidate finalist prior to the offer of employment. * If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. * Salary will be determined based on competencies, equity, budget, and market considerations. * Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. * Failure to complete the application completely may result in you not being considered for the vacant position. * Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. * If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Key Responsibilities and Related Competencies Key Responsibilities and Related Competencies Competency Competency Decision Making and Problem Solving Describe the specific job duties related to this competency Ability to analyze Federal Communications Commission ( FCC ) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units). Percentage Of Time Percentage Of Time 30 Competency Competency Communication – Oral Describe the specific job duties related to this competency Ability to listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Ability to independently respond to non-emergency calls and requests for general information. Ability to speak calmly and concisely. Percentage Of Time Percentage Of Time 10 Competency Competency Office Technology Describe the specific job duties related to this competency Ability to use the full functionality of phone systems*, radios, consoles, alarm panels*, database/information systems, computer aided dispatch ( CAD ) system, and related telecommunications equipment. Ability to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain DCI certification. Percentage Of Time Percentage Of Time 40 Competency Competency Information/Records Administration Describe the specific job duties related to this competency Use established logs and data systems, functions, and/or procedures. Enters routine information. Types reports using standard formats. May retrieve routine information. Percentage Of Time Percentage Of Time 10 Competency Competency Decision Making Describe the specific job duties related to this competency Ability to make quick, sound decisions based on incoming messages. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels. Percentage Of Time Percentage Of Time 10 Supplemental Questions Required fields are indicated with an asterisk (*). How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website Other Required Documents Resume Cover Letter Optional Documents High School Diploma/G.E.D. Letter of Recommendation 1 Unofficial Transcripts Letter of Reference 1 Letter of Reference 2 Certificate of Release or Discharge from Active Duty (DD-214) Unofficial Transcript References List Winston-Salem State University 601 S. Martin Luther King Jr. Drive Winston-Salem, NC 27110 #J-18808-Ljbffr