Retail Sales Representative (Shiprock, NM)
CellularOne, Shiprock, NM, United States
Job Description Summary
The Retail Sales Representative main objectives are to sell all products offered by Cellular One so that targets are achieved by the company and to foster customer loyalty through high-quality interactions at each step with the goal of increasing customer satisfaction. The Retail Sales Representative assists the Store Supervisor to ensure that all merchandise is current, clean and saleable by making regular inspections. The Retail Sales Representative must have a thorough understanding of all available Commercial Sales offerings in order to provide the customer with the appropriate solution at point of sale. A varied work schedule, including evenings and weekends for special community events, along with minimal business travel is required. As with all positions at Cellular One, the Retail Sales Representative must exhibit actions and behaviors that promote a positive, supportive working environment at all times. Additional responsibilities include, but are not limited to the following:
Major Duties & Responsibilities
Meet and/or exceed monthly company sales targets and net subscriber targets
Provide high quality customer service by greeting and assisting customers, and responding to customer inquiries and complaints with the goal of increasing customer satisfaction and retention
Adhere to the following six steps of the sale: 1) Meet and Greet, 2) Build Rapport, 3) Fact Find, 4) Presentation/Demonstration, 5) Close, 6) Follow Up
Complete Walk out Working on all handset and sim leaving the store location
Acquire expertise on all handsets, tablets and phone accessories
Acquire expertise on all products and services
Assist the Store Supervisor with assigned duties
Engage in inventory, cleaning of store location and ordering of supplies
Contribute in team meetings to develop methods to increase sales, expand markets and promote business
Participate in team development to enhance team spirit
Ensure correct daily cash balancing and deposit of assigned drawer
Adhere to assigned work schedule, while being conscious of overtime; this includes clocking in and out via the time keeping system
Fully complete all Cellular One customer sales contracts, with accurate contact information
Adheres to all company policies, procedures and business ethics codes
Key Competencies
Quality sales skills
Quality customer service skills
Handling of customer issues
Time management skills
Decision making skills
Written & Verbal communication skills
Computer Software/Hardware Skills:
MS Office
MS Outlook (basic)
Specific Requirements/Qualifications
Previous retail sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.
Education Requirements
High School or Equivalency Diploma.
Physical Requirements
Lifting up to 30 Pounds
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Major Duties & Responsibilities
Meet and/or exceed monthly company sales targets and net subscriber targets
Provide high quality customer service by greeting and assisting customers, and responding to customer inquiries and complaints with the goal of increasing customer satisfaction and retention
Adhere to the following six steps of the sale: 1) Meet and Greet, 2) Build Rapport, 3) Fact Find, 4) Presentation/Demonstration, 5) Close, 6) Follow Up
Complete Walk out Working on all handset and sim leaving the store location
Acquire expertise on all handsets, tablets and phone accessories
Acquire expertise on all products and services
Assist the Store Supervisor with assigned duties
Engage in inventory, cleaning of store location and ordering of supplies
Contribute in team meetings to develop methods to increase sales, expand markets and promote business
Participate in team development to enhance team spirit
Ensure correct daily cash balancing and deposit of assigned drawer
Adhere to assigned work schedule, while being conscious of overtime; this includes clocking in and out via the time keeping system
Fully complete all Cellular One customer sales contracts, with accurate contact information
Adheres to all company policies, procedures and business ethics codes
Key Competencies
Quality sales skills
Quality customer service skills
Handling of customer issues
Time management skills
Decision making skills
Written & Verbal communication skills
Computer Software/Hardware Skills:
MS Office
MS Outlook (basic)
Specific Requirements/Qualifications
Previous retail sales experience preferred. Excellent interpersonal and organizational skills required. Computer data entry skills preferred.
Education Requirements
High School or Equivalency Diploma.
Physical Requirements
Lifting up to 30 Pounds
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