Remote Customer Success Lead
Jobgether, Lansing, MI, United States
Overview
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will proactively engage with strategic customers, guiding them to realize optimal value from their purchased solutions. Your expertise will be pivotal in enhancing customer satisfaction, overseeing product adoption, and boosting the lifetime value of these accounts. You will collaborate cross-functionally within the organization to resolve issues and deliver a signature experience that ensures full renewals and expansion of products. This role is integral to driving customer success and making a positive impact on the company's growth trajectory.
Accountabilities
Engage with assigned customers to develop account strategies that drive value realization with purchased products
Establish executive-level relationships with customers to ensure satisfaction
Organize and create content for executive business reviews
Facilitate coordination of internal resources to resolve customer issues
Gather feedback through NPS surveys regarding customer satisfaction
Maintain situational awareness of assigned customer accounts
Track customer deployments and key metrics in CRM
Communicate customer announcements and events effectively
Provide 'voice of the customer' feedback to management
Report on account trends and recommend process improvements
Requirements
Bachelor's degree in a related field
10+ years of experience in software services, enterprise software, customer success, or critical account management
Industry experience in healthcare required
2+ years of experience with Epic EHR preferred
Proven track record in driving customer success with complex solutions
Ability to understand technical aspects of products and provide solutions
Excellent problem-solving and organizational skills
Demonstrated ability to establish executive relationships
Outstanding cross-functional collaboration skills
Superior communication and presentation abilities
Benefits
Flexible remote work environment
Opportunities for professional development and growth
Collaborative and people-first culture
Access to advanced tools and resources
Impactful role in shaping customer experiences
Engagement with top strategic clients
Visibilities for strategic initiatives and program improvement
Opportunity to influence healthcare transformation
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Accountabilities
Engage with assigned customers to develop account strategies that drive value realization with purchased products
Establish executive-level relationships with customers to ensure satisfaction
Organize and create content for executive business reviews
Facilitate coordination of internal resources to resolve customer issues
Gather feedback through NPS surveys regarding customer satisfaction
Maintain situational awareness of assigned customer accounts
Track customer deployments and key metrics in CRM
Communicate customer announcements and events effectively
Provide 'voice of the customer' feedback to management
Report on account trends and recommend process improvements
Requirements
Bachelor's degree in a related field
10+ years of experience in software services, enterprise software, customer success, or critical account management
Industry experience in healthcare required
2+ years of experience with Epic EHR preferred
Proven track record in driving customer success with complex solutions
Ability to understand technical aspects of products and provide solutions
Excellent problem-solving and organizational skills
Demonstrated ability to establish executive relationships
Outstanding cross-functional collaboration skills
Superior communication and presentation abilities
Benefits
Flexible remote work environment
Opportunities for professional development and growth
Collaborative and people-first culture
Access to advanced tools and resources
Impactful role in shaping customer experiences
Engagement with top strategic clients
Visibilities for strategic initiatives and program improvement
Opportunity to influence healthcare transformation
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
#J-18808-Ljbffr