Service Desk Analyst
Hubbard Broadcasting, Saint Paul, MN, United States
Job Duties
Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
Continuously learn and adapt to emerging technologies.
Ensure compliance with security protocols and handle sensitive data responsibly.
Assist in the development of online knowledge base.
Collaborate with department projects or testing.
Works established schedule, with other hours as needed.
Performs other related duties as assigned.
Minimum Education Required 2 or 4 year degree or equivalent work experience
Minimum Experience Required A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
Effective verbal and written communications skills.
Knowledge of basic cybersecurity, password policies, and data privacy rules.
Proven ability to collaborate effectively as a team player and build positive working relationships.
Strong organizational, analytical, and problem-solving skills.
Shift First (Day)
Number of Openings 1
Public Transportation Accessible Yes
Veterans Encouraged to Apply Yes
Physical Required No
Drug Test Required No
Compensation $21.63 - $28.36
Postal Code 55114
Place of Work On-site
Requisition ID 26-1108
Job Type Full Time
Job Benefits For information regarding our benefits, please copy the link below and paste in your browser: https://hubbardbroadcasting.com/our-company/working-here/
Application Link https://recruiting.adp.com/srccsh/public/RTI.home?r=5001187569906&c=2175307&d=ExternalCareerSite&_dissimuloSSO=x9YDQ1Y6jV4:vpt_oUWVevd290Sq8BshQ60Act4fhUGnm9EM4mcwgMs
Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
Continuously learn and adapt to emerging technologies.
Ensure compliance with security protocols and handle sensitive data responsibly.
Assist in the development of online knowledge base.
Collaborate with department projects or testing.
Works established schedule, with other hours as needed.
Performs other related duties as assigned.
Minimum Education Required 2 or 4 year degree or equivalent work experience
Minimum Experience Required A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
Effective verbal and written communications skills.
Knowledge of basic cybersecurity, password policies, and data privacy rules.
Proven ability to collaborate effectively as a team player and build positive working relationships.
Strong organizational, analytical, and problem-solving skills.
Shift First (Day)
Number of Openings 1
Public Transportation Accessible Yes
Veterans Encouraged to Apply Yes
Physical Required No
Drug Test Required No
Compensation $21.63 - $28.36
Postal Code 55114
Place of Work On-site
Requisition ID 26-1108
Job Type Full Time
Job Benefits For information regarding our benefits, please copy the link below and paste in your browser: https://hubbardbroadcasting.com/our-company/working-here/
Application Link https://recruiting.adp.com/srccsh/public/RTI.home?r=5001187569906&c=2175307&d=ExternalCareerSite&_dissimuloSSO=x9YDQ1Y6jV4:vpt_oUWVevd290Sq8BshQ60Act4fhUGnm9EM4mcwgMs