Sr. Manager, Sales Learning & Development
Xylem, Charlotte, NC, United States
Overview
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary
The Senior Manager, Sales Learning & Development is responsible for defining and leading Xylem’s global sales learning strategy to build world‑class commercial capabilities across the enterprise. This role leads a team of four Sales L&D professionals who design, deliver, and continuously improve sales training programs aligned to Xylem’s growth priorities and go‑to‑market strategy. The Senior Manager partners closely with Global Sales Excellence leaders, Sales & Commercial Excellence leaders in the Segments, subject matter experts, Xylem’s Learning Core Committee, and Xylem’s HR leaders to translate capability gaps into effective learning journeys, ensure high adoption and impact, and rigorously track return on investment through measurable performance outcomes. Essential Duties/Principal Responsibilities
Define and continuously evolve Xylem’s global Sales Learning & Development strategy in alignment with Commercial Excellence priorities and business growth objectives
Lead, coach, and develop a team of four Sales L&D professionals responsible for designing, delivering, and improving global sales training programs
Partner with Global Sales Excellence, Segment Sales & Commercial Excellence leaders, and subject matter experts to define required commercial capabilities and skills across the sales ecosystem
Identify capability gaps using performance data, stakeholder input, and business priorities, and translate them into a prioritized pipeline of learning needs
Design and oversee integrated sales learning journeys aligned to commercial capabilities, audiences, and stages of development, while maintaining flexibility to adapt as organizational needs evolve
Collaborate closely with HR leaders to align learning strategies with emerging sales role definitions, competency frameworks, and career architecture as standards are established
Prioritize learning initiatives based on business impact, readiness, scalability, and resource capacity
Drive the development, curation, and governance of high‑quality sales learning content, tools, and enablement assets, including reviewing and evaluating existing learning materials, taking a comprehensive inventory, and cataloging assets into a searchable, scalable repository that enables reuse, continuous improvement, and efficient leverage of proven content across the enterprise
Determine the most effective learning modalities (e.g., live, virtual instructor‑led, blended, self‑paced e‑learning) to maximize engagement, effectiveness, and global reach
Select, manage, and leverage external learning vendors and partners where appropriate, ensuring alignment with Xylem standards and value expectations
Build, upskill, and leverage internal facilitators to deliver consistent, high‑impact learning experiences across regions
Establish and track Sales Learning & Development ROI by measuring participation, engagement, capability uplift, and commercial performance outcomes
Communicate progress, insights, and results to senior stakeholders, using data to drive continuous improvement and informed decision‑making
Key Experiences
Experience leading sales learning, sales enablement, or commercial capability initiatives with a focus on evaluating, optimizing, and scaling existing content and programs
Demonstrated success assessing current learning assets, consolidating and rationalizing content, and building structured repositories that improve accessibility and reuse
Experience designing learning strategies that balance new development with enhancement of proven materials and best practices
Proven ability to partner with Sales Excellence, HR, and business leaders to align learning investments to prioritized capability needs and evolving standards
Experience managing and developing teams responsible for learning design, facilitation, and program execution
Hands‑on experience selecting, managing, and collaborating with external learning vendors to complement internal capabilities rather than duplicate them
Track record of measuring learning effectiveness and ROI using participation, engagement, and performance metrics
Qualifications: Education
Bachelor’s degree in Business, Communications, Human Resources, Education, or a related field
Equivalent combination of education and experience may be considered
Qualifications: Competencies
Strategic Sales Learning & Development leadership, with the ability to set direction, prioritize investments, and scale impact by leveraging and improving existing assets
Strong knowledge of adult learning principles and training delivery best practices, including effective use of live, virtual, and digital learning modalities
Content governance and systems thinking capabilities, including evaluation, lifecycle management, and organization of learning assets within centralized, searchable repositories
Data‑driven mindset, with the ability to define and use learning and performance metrics to assess effectiveness and return on investment
Proven people leadership skills, including coaching, development, and performance management in a global, matrixed environment
Excellent organizational and time management skills, with strong attention to detail and ability to manage multiple priorities
Strong interpersonal and cross‑cultural communication skills, with the ability to influence and collaborate effectively across functions and regions
Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and familiarity with learning platforms and tools (e.g., Workday LMS)
High Impact Behaviors
Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.
Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you\'ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees\' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
#J-18808-Ljbffr
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary
The Senior Manager, Sales Learning & Development is responsible for defining and leading Xylem’s global sales learning strategy to build world‑class commercial capabilities across the enterprise. This role leads a team of four Sales L&D professionals who design, deliver, and continuously improve sales training programs aligned to Xylem’s growth priorities and go‑to‑market strategy. The Senior Manager partners closely with Global Sales Excellence leaders, Sales & Commercial Excellence leaders in the Segments, subject matter experts, Xylem’s Learning Core Committee, and Xylem’s HR leaders to translate capability gaps into effective learning journeys, ensure high adoption and impact, and rigorously track return on investment through measurable performance outcomes. Essential Duties/Principal Responsibilities
Define and continuously evolve Xylem’s global Sales Learning & Development strategy in alignment with Commercial Excellence priorities and business growth objectives
Lead, coach, and develop a team of four Sales L&D professionals responsible for designing, delivering, and improving global sales training programs
Partner with Global Sales Excellence, Segment Sales & Commercial Excellence leaders, and subject matter experts to define required commercial capabilities and skills across the sales ecosystem
Identify capability gaps using performance data, stakeholder input, and business priorities, and translate them into a prioritized pipeline of learning needs
Design and oversee integrated sales learning journeys aligned to commercial capabilities, audiences, and stages of development, while maintaining flexibility to adapt as organizational needs evolve
Collaborate closely with HR leaders to align learning strategies with emerging sales role definitions, competency frameworks, and career architecture as standards are established
Prioritize learning initiatives based on business impact, readiness, scalability, and resource capacity
Drive the development, curation, and governance of high‑quality sales learning content, tools, and enablement assets, including reviewing and evaluating existing learning materials, taking a comprehensive inventory, and cataloging assets into a searchable, scalable repository that enables reuse, continuous improvement, and efficient leverage of proven content across the enterprise
Determine the most effective learning modalities (e.g., live, virtual instructor‑led, blended, self‑paced e‑learning) to maximize engagement, effectiveness, and global reach
Select, manage, and leverage external learning vendors and partners where appropriate, ensuring alignment with Xylem standards and value expectations
Build, upskill, and leverage internal facilitators to deliver consistent, high‑impact learning experiences across regions
Establish and track Sales Learning & Development ROI by measuring participation, engagement, capability uplift, and commercial performance outcomes
Communicate progress, insights, and results to senior stakeholders, using data to drive continuous improvement and informed decision‑making
Key Experiences
Experience leading sales learning, sales enablement, or commercial capability initiatives with a focus on evaluating, optimizing, and scaling existing content and programs
Demonstrated success assessing current learning assets, consolidating and rationalizing content, and building structured repositories that improve accessibility and reuse
Experience designing learning strategies that balance new development with enhancement of proven materials and best practices
Proven ability to partner with Sales Excellence, HR, and business leaders to align learning investments to prioritized capability needs and evolving standards
Experience managing and developing teams responsible for learning design, facilitation, and program execution
Hands‑on experience selecting, managing, and collaborating with external learning vendors to complement internal capabilities rather than duplicate them
Track record of measuring learning effectiveness and ROI using participation, engagement, and performance metrics
Qualifications: Education
Bachelor’s degree in Business, Communications, Human Resources, Education, or a related field
Equivalent combination of education and experience may be considered
Qualifications: Competencies
Strategic Sales Learning & Development leadership, with the ability to set direction, prioritize investments, and scale impact by leveraging and improving existing assets
Strong knowledge of adult learning principles and training delivery best practices, including effective use of live, virtual, and digital learning modalities
Content governance and systems thinking capabilities, including evaluation, lifecycle management, and organization of learning assets within centralized, searchable repositories
Data‑driven mindset, with the ability to define and use learning and performance metrics to assess effectiveness and return on investment
Proven people leadership skills, including coaching, development, and performance management in a global, matrixed environment
Excellent organizational and time management skills, with strong attention to detail and ability to manage multiple priorities
Strong interpersonal and cross‑cultural communication skills, with the ability to influence and collaborate effectively across functions and regions
Proficiency in Microsoft Office (PowerPoint, Excel, Outlook) and familiarity with learning platforms and tools (e.g., Workday LMS)
High Impact Behaviors
Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.
Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you\'ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees\' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
#J-18808-Ljbffr