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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[523,541,553,572,589],{"_435":434,"_439":524,"_470":471,"_462":525,"_248":526,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":528,"_431":534,"_473":535,"_436":129,"_487":536,"_478":537,"_489":442,"_490":538,"_492":539,"_494":540,"_496":497},["D",1774627200000],"Forward Air Corporation","Customer Service Representative\nThe Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities

Answer incoming customer calls and provide detail information

Notify customers daily of freight availability

Data entry (domestic and international bills)

Maintain a driver sign in log

Maintain a cash log file

Maintain files in order and as outlined in the operations procedures and policy manual

Perform daily audits on all outbound shipmentsArrive inbound manifest and close out outbound manifest in the AS400

Consistently monitor e-mail request and provide detail information in a timely fashion

Regular and dependable attendance

Prepare in-bond documentation (Smaller stations only)

Acceptance of “containers” and proper documentation (Smaller stations only)

Office cleanliness: vacuum and trash empty (Smaller stations only)

Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)

Other duties as assigned

Requirements

Demonstrated ability to carry out assignments to their completion and meet deadlines

Ability to establish and maintain effective working relationships with employees and managers

Desire for a long-term career with an industry leading company

Ability to present and maintain a positive corporate image in a fast paced environment

Proactively establish and maintain effective working team relationships with all support departments

Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

Ability to perform general administrative duties; file, perform data entry, photocopies, etc.

Ability to handle heavy work load and work well under pressure

Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)

High school diploma or GED equivalent

Must be able to pass basic hazardous materials training

Skills

Ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to work in a fast paced environment

Strong verbal and written communication skills

Experience with AS400 operating systems is a plus

Transportation industry knowledge and experience is a plus

Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

#J-18808-Ljbffr\n","Customer Service Representative\nThe Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries ...",[529],{"_458":459,"_454":530,"_452":531,"_456":532,"_460":533},"Fletcher","Fletcher, NC, United States, 28732","NC","28732",["B","3034500023"],"Work at Forward Air Corporation","3 days ago","/jobs/3034500023-customer-service-representative","Fletcher, NC, United States","/jobs?keyword=Forward+Air+Corporation","/jobs?location=Fletcher%2C+NC%2C+United+States",{"_435":434,"_439":542,"_470":471,"_462":543,"_248":544,"_446":545,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":546,"_431":548,"_473":549,"_436":129,"_487":550,"_478":551,"_489":442,"_490":484,"_492":552,"_494":495,"_496":497},["D",1774872000000],"Forward Air","Overview

Position:

Customer Service Representative\nJob Description:\nThe Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.\nCore Duties & Responsibilities

Answer incoming customer calls and provide detail information\nNotify customers daily of freight availability\nData entry (domestic and international bills)\nMaintain a driver sign in log\nMaintain a cash log file\nMaintain files in order and as outlined in the operations procedures and policy manual\nPerform daily audits on all outbound shipments\nArrive inbound manifest and close out outbound manifest in the AS400\nConsistently monitor e-mail request and provide detail information in a timely fashion\nRegular and dependable attendance\nPrepare in-bond documentation (Smaller stations only)\nAcceptance of “containers” and proper documentation (Smaller stations only)\nOffice cleanliness: vacuum and trash empty (Smaller stations only)\nProcess dock receipt for export bookings and maintain spreadsheet (Smaller stations only)\nOther duties as assigned\nRequirements

Demonstrated ability to carry out assignments to their completion and meet deadlines\nAbility to establish and maintain effective working relationships with employees and managers\nDesire for a long-term career with an industry leading company\nAbility to present and maintain a positive corporate image in a fast paced environment\nProactively establish and maintain effective working team relationships with all support departments\nMust be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.\nAbility to perform general administrative duties; file, perform data entry, photocopies, etc.\nAbility to handle heavy work load and work well under pressure\nUnderstanding of industry documents (bill of lading, master air way bills, tsa forms, etc)\nHigh school diploma or GED equivalent\nMust be able to pass basic hazardous materials training\nSkills

Ideal candidate will possess a “can do” attitude with a “will do” work ethic\nMust have the ability to work in a fast paced environment\nStrong verbal and written communication skills\nExperience with AS400 operating systems is a plus\nTransportation industry knowledge and experience is a plus\nComputer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.\nForward Air is an Equal Opportunity employer.

#J-18808-Ljbffr\n","Overview

Position:

Customer Service Representative\nJob Description:\nThe Customer Service Representative fields external customer ...",[547],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","3070270355"],"Work at Forward Air","14 hours ago","/jobs/3070270355-customer-service-representative","/jobs?keyword=Forward+Air",{"_435":283,"_439":554,"_470":471,"_462":555,"_248":556,"_446":557,"_433":434,"_113":558,"_437":199,"_438":199,"_472":471,"_448":199,"_449":559,"_431":565,"_473":566,"_436":129,"_487":536,"_478":567,"_489":558,"_490":568,"_492":569,"_494":570,"_496":571},["D",1774659600000],"A&E Plumbing, Heating & Air","Customer Service Representative

We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.\nResponsibilities include:\nAnswer all incoming calls by the second ring\nThoroughly vet and route incoming calls in a timely manner to appropriate staff members.\nWhen staff members aren't available to take their phone calls always give the caller a choice of leaving voice mail or a message.\nContact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.\nMaintain customer database.\nTake customer payments\nEmail customer invoices or receipts\nAssist team members with simple tasks\nAssist with simple on call messages of cancelations, payments, receipts or estimates\nAnswer simple customer questions\nOther projects or duties as assigned\nAssist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.\nMaintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary\nNeeds to have great attention to detail\nNeeds to possess strong organizational skills\nProficient at multi-tasking\nBasic computer skills\nNeeds strong verbal and written communication skills\nExperience with Service Titan a PLUS!\nFlexible work from home options available.\nCompensation: $18.00 - $22.00 per hour

","Customer Service Representative

We are looking for someone who will work for a short time through the summer. Potentially a good fit for w...","Seasonal Customer Service Representative",[560],{"_458":459,"_454":561,"_452":562,"_456":563,"_460":564},"Gresham","Gresham, OR, United States, 97030","OR","97030",["B","3036533020"],"Work at A&E Plumbing, Heating & Air","/jobs/3036533020-seasonal-customer-service-representative","Gresham, OR, United States","/jobs?keyword=A%26E+Plumbing%2C+Heating+%26+Air","/jobs?location=Gresham%2C+OR%2C+United+States","/jobs?keyword=Seasonal+Customer+Service+Representative",{"_435":434,"_439":573,"_470":471,"_462":574,"_248":575,"_446":576,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":577,"_431":583,"_473":584,"_436":129,"_487":536,"_478":585,"_489":442,"_490":586,"_492":587,"_494":588,"_496":497},["D",1774627200000],"Acro Service Corp","Position Title: Administrative - Customer Service Representative II\nLocation: Franklin, Massachusetts 02038\nDuration: 06 months Contract on W2 (Possible extension) (temp to hire)\nPosition Description:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one’s time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

High school diploma or GED preferred.

2-4 years customer service related experience required.

Additional Info:

Possibility for split shifts or role to turn perm

#J-18808-Ljbffr\n","Position Title: Administrative - Customer Service Representative II\nLocation: Franklin, Massachusetts 02038\nDuration: 06 months Contract on W2 (Pos...",[578],{"_458":459,"_454":579,"_452":580,"_456":581,"_460":582},"Franklin","Franklin, MA, United States, 02038","MA","02038",["B","3034533304"],"Work at Acro Service Corp","/jobs/3034533304-customer-service-representative","Franklin, MA, United States","/jobs?keyword=Acro+Service+Corp","/jobs?location=Franklin%2C+MA%2C+United+States",{"_435":434,"_439":590,"_470":471,"_462":591,"_248":592,"_446":593,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":594,"_431":596,"_473":597,"_436":129,"_487":598,"_478":599,"_489":442,"_490":586,"_492":600,"_494":588,"_496":497},["D",1774789200000],"22nd Century Technologies, Inc.","Job Title:

Customer Service Representative

Location:

Franklin, MA- 02038

Duration:

3+ months

Pay Rate:

$23/hr. without benefits

Shift Timing:

1st Shift: 7am/4pm

Job Description

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Role & Responsibilities

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Required Skills

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one's time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience

High school diploma or GED preferred.

2-4 years customer service related experience required.

#J-18808-Ljbffr\n","Job Title:

Customer Service Representative

Location:

Franklin, MA- 02038

Duration:

3+ months

...",[595],{"_458":459,"_454":579,"_452":580,"_456":581,"_460":582},["B","3056334364"],"Work at 22nd Century Technologies, Inc.","1 days ago","/jobs/3056334364-customer-service-representative","/jobs?keyword=22nd+Century+Technologies%2C+Inc.","actionData","errors"]