Customer Service Representative - Tennova Orthopedics Turkey Creek

Community Health Systems - - Responsibilities: Respond to customer inquiries via phone, email, live chat, and written correspondence in a courteous and professional manner; Handle inbound calls from internal and external customers, creating service cases and documenting interactions; Demonstrate empathy and active listening to understand concerns and provide resolutions; Research and resolve customer complaints, billing issues, and service-related concerns per policies; Update and maintain customer records and case notes with complete documentation