Sales & Customer Service Representative
Natural Waterscapes LLC, Richardson, TX, United States
Full-time | Five Days per Week | In-Person – Richardson, TX
About Natural Waterscapes Founded in 2007, Natural Waterscapes began as a water feature construction and design firm and has grown into a national leader in science-driven pond and lake management solutions. With a rapidly expanding e-commerce presence and a loyal customer base across the United States, we are known for combining technical expertise with exceptional customer service.
Our team is made up of driven, curious individuals who take pride in solving real-world problems for customers—helping them transform and maintain healthy, thriving water ecosystems.
Why You’ll Love Working Here High-Earning Potential
— This is not a capped role. With hourly pay plus commission, top performers earn
$25,000+ annually in commissions —and that ceiling continues to rise as we grow.
Real Sales, Not Order-Taking
— You’re not just answering phones. You’re diagnosing problems, recommending solutions, and closing deals that genuinely help customers improve their ponds and lakes.
Growth That’s Actually Real
— As our sales volume increases, opportunities open up in leadership, account management, and specialized technical roles. We promote from within and reward performance.
Team-Driven Culture
— Fast-paced, supportive, and collaborative. We work hard, celebrate wins, and push each other to improve—without the corporate nonsense.
Purpose-Driven Work
— Every conversation you have directly impacts a customer’s property, investment, and enjoyment of their water. You’re solving problems that matter.
Comfort & Stability
— Work in a clean, professional, fully HVAC-controlled office environment in Richardson, TX.
What You’ll Do
Respond to inbound leads and guide customers toward the right solutions for their ponds and lakes
Build trust with customers by asking the right questions and providing clear, confident recommendations
Convert inquiries into sales through phone, email, and online communication
Provide technical support and explain products in simple, practical terms
Document all interactions and opportunities within CRM systems (NetSuite, Zoho, or similar)
Identify upsell and cross-sell opportunities that genuinely benefit the customer
Collaborate with fulfillment and operations teams to ensure smooth order delivery
Track performance metrics and consistently meet or exceed sales targets
Proactively identify new opportunities to grow revenue and expand customer relationships
Who You Are
Sales-minded
— You enjoy closing deals, not just answering questions
Confident communicator
— You can simplify technical concepts and guide customers to decisions
Self-motivated
— You don’t need constant oversight; you take ownership of results
Customer-focused
— You care about solving problems, not just making transactions
Adaptable & tech-savvy
— Comfortable learning CRM systems, e-commerce tools, and new platforms
Team-oriented
— You collaborate well but can also perform independently
Driven by results
— You take pride in hitting goals and increasing your earnings
Preferred Experience
2+ years
in sales, customer service, or inside sales
Experience with CRM systems such as NetSuite, Zoho, or similar
Background in phone or online sales environments
Familiarity with e-commerce, digital marketing, or social media sales channels
Interest in outdoor industries, ponds, lakes, or environmental systems (a big plus)
What We Offer
Competitive Hourly Pay + Commission (uncapped earning potential)
Health Reimbursement Account (HRA)
11 Paid Holidays
Paid Time Off
Retirement Plan with Company Match
Professional Development Opportunities
Consistent Schedule — Five days per week, no nights or Sundays
The Details
Schedule:
Five days per week (includes a rotating Saturday shift)
Location:
In-person – Richardson, TX
Education:
High School diploma or equivalent
Join Us and Make a Splash If you’re looking for a role where your effort directly drives your income—and where you can grow alongside a rapidly expanding company—this is it.
At Natural Waterscapes, you’re not just taking calls. You’re helping customers solve real problems, closing meaningful sales, and building a career with momentum.
#J-18808-Ljbffr
About Natural Waterscapes Founded in 2007, Natural Waterscapes began as a water feature construction and design firm and has grown into a national leader in science-driven pond and lake management solutions. With a rapidly expanding e-commerce presence and a loyal customer base across the United States, we are known for combining technical expertise with exceptional customer service.
Our team is made up of driven, curious individuals who take pride in solving real-world problems for customers—helping them transform and maintain healthy, thriving water ecosystems.
Why You’ll Love Working Here High-Earning Potential
— This is not a capped role. With hourly pay plus commission, top performers earn
$25,000+ annually in commissions —and that ceiling continues to rise as we grow.
Real Sales, Not Order-Taking
— You’re not just answering phones. You’re diagnosing problems, recommending solutions, and closing deals that genuinely help customers improve their ponds and lakes.
Growth That’s Actually Real
— As our sales volume increases, opportunities open up in leadership, account management, and specialized technical roles. We promote from within and reward performance.
Team-Driven Culture
— Fast-paced, supportive, and collaborative. We work hard, celebrate wins, and push each other to improve—without the corporate nonsense.
Purpose-Driven Work
— Every conversation you have directly impacts a customer’s property, investment, and enjoyment of their water. You’re solving problems that matter.
Comfort & Stability
— Work in a clean, professional, fully HVAC-controlled office environment in Richardson, TX.
What You’ll Do
Respond to inbound leads and guide customers toward the right solutions for their ponds and lakes
Build trust with customers by asking the right questions and providing clear, confident recommendations
Convert inquiries into sales through phone, email, and online communication
Provide technical support and explain products in simple, practical terms
Document all interactions and opportunities within CRM systems (NetSuite, Zoho, or similar)
Identify upsell and cross-sell opportunities that genuinely benefit the customer
Collaborate with fulfillment and operations teams to ensure smooth order delivery
Track performance metrics and consistently meet or exceed sales targets
Proactively identify new opportunities to grow revenue and expand customer relationships
Who You Are
Sales-minded
— You enjoy closing deals, not just answering questions
Confident communicator
— You can simplify technical concepts and guide customers to decisions
Self-motivated
— You don’t need constant oversight; you take ownership of results
Customer-focused
— You care about solving problems, not just making transactions
Adaptable & tech-savvy
— Comfortable learning CRM systems, e-commerce tools, and new platforms
Team-oriented
— You collaborate well but can also perform independently
Driven by results
— You take pride in hitting goals and increasing your earnings
Preferred Experience
2+ years
in sales, customer service, or inside sales
Experience with CRM systems such as NetSuite, Zoho, or similar
Background in phone or online sales environments
Familiarity with e-commerce, digital marketing, or social media sales channels
Interest in outdoor industries, ponds, lakes, or environmental systems (a big plus)
What We Offer
Competitive Hourly Pay + Commission (uncapped earning potential)
Health Reimbursement Account (HRA)
11 Paid Holidays
Paid Time Off
Retirement Plan with Company Match
Professional Development Opportunities
Consistent Schedule — Five days per week, no nights or Sundays
The Details
Schedule:
Five days per week (includes a rotating Saturday shift)
Location:
In-person – Richardson, TX
Education:
High School diploma or equivalent
Join Us and Make a Splash If you’re looking for a role where your effort directly drives your income—and where you can grow alongside a rapidly expanding company—this is it.
At Natural Waterscapes, you’re not just taking calls. You’re helping customers solve real problems, closing meaningful sales, and building a career with momentum.
#J-18808-Ljbffr