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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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As an entry level Customer Service Professional, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests via telephone, email and live chat, and providing support needed in a timely, professional and courteous manner in a fast-paced, high volume environment.\nWork Schedule -- Mon - Fri 9:30 am to 6:00 pm ET. Position is Hybrid.\nEnsure every customer interaction is handled with the highest possible quality.\nProvide knowledgeable answers to questions about product pricing, availability, and shipment tracking, in a professional and timely manner via telephone, email and live chat\nProcess requests for proof of delivery and product return requests.\nAccept ownership of things that cannot be resolved immediately. Provide follow-ups as needed.\nDocument and update customer records based on interactions.\nHelp to educate Customers regarding self-serve resources for 24/7 service.\nAssist in routing consolidated service inquiries to the appropriate teams as needed.\nAdvise Customer Service Management of any obstacles and/or opportunities to make things easier for customers (difficult customers, extended production dates, etc.).\nAbility to read, write and understand the English language.\nExcellent customer service skills, call center experience a plus\nComputer literacy and ability to learn new computer software programs (e.g. Excel, Word, Outlook, SAP, Salesforce)\nExcellent written and oral communication skills; strong organizational skills and attention to detail\n1 to 2 years customer service experience a plus.\nAbility to prioritize and multitask\nPositive and professional demeanor\nSense of urgency; meeting of deadlines\nMust be able to work from 9:30 am to 6:00 pm ET Mon - Fri\n","Customer Service Representative - Shelton, CT

As an entry level Customer Service Professional, you will serve as a key contact and liaison...",[527],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2922845769"],"Work at Hubbell","12 days ago","/jobs/2922845769-customer-service-representative-shelton-ct","/jobs?keyword=Hubbell",{"_435":434,"_439":534,"_470":471,"_462":535,"_248":536,"_446":537,"_433":434,"_113":442,"_437":538,"_438":199,"_472":471,"_448":199,"_449":539,"_431":541,"_473":542,"_436":129,"_487":543,"_478":544,"_489":442,"_490":484,"_492":545,"_494":495,"_496":497},["D",1774569600000],"Hubbell Incorporated","

Job Overview

As an entry level Customer Service Professional, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests via telephone, email and live chat, and providing support needed in a timely, professional and courteous manner in a fast-paced, high volume environment.

Work Schedule -- Mon - Fri 9:30 am to 6:00 pm ET. Position is Hybrid.

#LI-MM1

A Day In The Life

Ensure every customer interaction is handled with the highest possible quality.
Provide knowledgeable answers to questions about product pricing, availability, and shipment tracking, in a professional and timely manner via telephone, email and live chat
Process requests for proof of delivery and product return requests.
Accept ownership of things that cannot be resolved immediately. Provide follow-ups as needed.
Document and update customer records based on interactions.
Help to educate Customers regarding self-serve resources for 24/7 service.
Assist in routing consolidated service inquiries to the appropriate teams as needed.
Advise Customer Service Management of any obstacles and/or opportunities to make things easier for customers (difficult customers, extended production dates, etc.).

What will help you thrive in this role?

Ability to read, write and understand the English language.
Excellent customer service skills, call center experience a plus
Computer literacy and ability to learn new computer software programs (e.g. Excel, Word, Outlook, SAP, Salesforce)
Excellent written and oral communication skills; strong organizational skills and attention to detail
1 to 2 years customer service experience a plus.
Ability to prioritize and multitask
Positive and professional demeanor
Sense of urgency; meeting of deadlines
Must be able to work from 9:30 am to 6:00 pm ET Mon - Fri

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

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This position provides quality service via telephone, internet banking, or chat features for all customer requests and inquiries regarding account maintenance, balance transfers, stop payments, statement requests, etc. in an efficient and professional manner.\nESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

- Other duties may be assigned\nProvides a full range of customer service-oriented telephone and chat and e-mail support activities to customers; greets customers professionally; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; issues messages.\nResolves customer concerns, basic problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; reconciles accounts; reverses customer fees or charges within given authority; escalates unresolved problems; follows up with customers as needed.\nTroubleshoots issues and provides helpdesk functions to internet banking customers.\nExplains features and benefits; identifies and acts upon potential cross sell or up sell opportunities; obtains enrollment information for online banking.\nPossesses knowledge of different deposit and loan products, overdraft procedures, stop payment procedures, ATM/Debit Card procedures, account maintenance procedures, etc.\nServe as a back-up or additional assistance to Retail Operations area as needed.\nDevelops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes; stays current on regulations affecting MA BANK products and services.\nADDITIONAL JOB DUTIES

Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.\nStays current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.\nComplies with bank operations and security policies and procedures.\nMaintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing work space for efficiency and appearance; reporting malfunctions of computers and other equipment.\nMaintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats.\nMaintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.\nContributes to a team effort for the bank by completing other duties as needed.\nOther duties and responsibilities, as assigned.\nKNOWLEDGE, SKILLS, AND ABILITIES

Excellent customer service and engagement skills with proven ability to deescalate problem situations.\nAnalytical skills and ability to trouble-shoot problems.\nAttention to detail and ability to minimize errors in work.\nGood understanding of bank’s products and services.\nGood computer skills with basic understanding of internet web browsers and operating systems and good knowledge of software (Outlook, Excel, Word, Adobe, Banking Software).\nGood knowledge of office equipment including an advanced phone system.\nAbility to establish and maintain effective working relationships with other employees.\nAbility to communicate professionally with coworkers, customers and vendors.\nAbility to convey a pleasant, calm and confident speaking voice over the phone.\nAbility to work in a constant state of alertness and safe manner.\nAbility to perform other related work as assigned.\nEDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

High School diploma or equivalent required.\nSome customer service experience required preferable over the phone and in the financial industry.\nMA BANK BENEFITS

ESOP

- Share in the bank's long-term success and growth through our employee stock ownership plan.\nHealth Coverage

- Medical, dental, vision, life and disability insurance to support your well-being.\nFamily Focused

- Generous 12-week parental leave, paid time off that grows with tenure, and federal holidays help you balance work and life.\nCareer Development

- Tuition reimbursement, ongoing training, and opportunities to grow your career.\nVolunteer Time

- Paid volunteer time so you can support the causes that matter most to you.\nCulture & Perks

- Logo wear reimbursement, collaborative teams, and a workplace grounded in integrity, service, and community.

#J-18808-Ljbffr\n","PRIMARY PURPOSE OF JOB

This position provides quality service via telephone, internet banking, or chat features for all customer requests ...","Call Center Representative",[569],{"_458":459,"_454":570,"_452":571,"_456":572,"_460":573},"Macon","Macon, MO, United States, 63552","MO","63552",["B","3030647481"],"Work at MA Bank","3 days ago","/jobs/3030647481-call-center-representative","Macon, MO, United States","/jobs?keyword=MA+Bank","/jobs?location=Macon%2C+MO%2C+United+States","/jobs?keyword=Call+Center+Representative",{"_435":434,"_439":583,"_470":471,"_462":584,"_248":585,"_446":586,"_433":434,"_113":587,"_437":199,"_438":199,"_472":471,"_448":199,"_449":588,"_431":594,"_473":595,"_436":129,"_487":596,"_478":597,"_489":587,"_490":598,"_492":599,"_494":600,"_496":601},["D",1774479600000],"Cambro Manufacturing","Customer Service Representative

The Customer Service Representative provides excellent service to the Company's customers utilizing phone, email, and live chat. The CSR acts as a brand ambassador for Cambro and professionally represents the brand to our customers by providing excellent customer service in every interaction.\nEssential Job Functions

Professionally answers customer calls, emails, and chat requests regarding orders, inquires and problems/complaints.\nFulfills a high volume of calls and emails each day with a positive demeanor, exceeding customer's expectations.\nProactively responds to customer questions regarding products and/or orders in an efficient and accurate manner; answers technical questions and offers general information for end users.\nResolves customer issues regarding product availability, tracking/delivery expectations, freight damage, product shortages, or other issues in a timely manner.\nUtilizes CRM Salesforce Service Cloud to manage customer interactions, ensuring transparent communication on customer issues with team members.\nSolicits new or additional products when appropriate and offers customers options available to meet their needs.\nAssists customers with returned goods; process return authorizations.\nWorks collaboratively with internal departments including production, sales, accounting, shipping, warehousing, and logistics.\nUtilizes basic freight terms (3rd party, collect, prepaid, etc.) and investigates missing or delayed shipments.\nProvides reports to support our team and customers and performs other administrative duties.\nManages key customer accounts via web portals.\nMaintains reliable and consistent attendance, including being punctual, and dependable in order to meet the needs of the department and the organization.\nExecutes each essential duty satisfactorily in order to perform job successfully.\nFollows all safety procedures required in work area, wears PPE as needed, attends all safety meetings, and reports safety issues regarding equipment or unsafe/hazardous conditions.\nPerforms effectively as a team member, able to work well with others, open to receive and give feedback, and treats everyone with respect.\nTakes ownership of own work and behavior, accepts accountability for own actions, encourages solutions, and communicates status of work/projects.\nFollows all department quality standards/criteria. Raises concerns and issues to immediate manager.\nAble to understand and demonstrate Cambro company culture, display company core values (Safety, Quality, Respect, and Service).\nUnderstands department's key performance indicators and contributes to achieve these goals both individually and as a team.\nOther duties as needed or required.\nAdditional Responsibilities

Must be able to work overtime as needed, remain flexible and open to possible schedule changes in order to meet business needs.\nRequired Qualifications

High school diploma or equivalent and a minimum of 2-5 years working in a customer service/customer experience support center.\nProven ability to work autonomously, prioritize and manage a rapidly changing workload.\nAbility to collaborate and communicate effectively with management, customers and distributors, with complete focus on customer service.\nAbility to adapt to change and embrace new processes and technologies.\nAbility to multi-task and perform duties in a fast-paced environment.\nBasic computer skills including Microsoft Outlook, Word, Excel and Teams.\nKnowledge of customer service software and CRM experience required; Salesforce.com Service Cloud experience preferred.\nExcellent communication skills, both written and oral.\nExcellent listening and problem-solving skills.\nAbility to be empathetic, positive, and upbeat in all communications.\nPreferred Qualifications

Customer service experience in a manufacturing or food service industry.\nMultilingual\nAS400 experience\nPhysical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nConstant sitting, use of hands for repetitive movement\nOccasional walking, standing, bending at the neck and/or waist, twisting at the neck and/or waist, use of hands for simple grasping, reaching above and/or below shoulder level, lifting and/or carrying up to 10 lbs\nCAMBRO is proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based upon race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic information, military or veteran status, or other characteristics protected by law. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

","Customer Service Representative

The Customer Service Representative provides excellent service to the Company's customers utilizing phone,...","Customer Service Representative",[589],{"_458":459,"_454":590,"_452":591,"_456":592,"_460":593},"Mebane","Mebane, NC, United States, 27302","NC","27302",["B","3012708223"],"Work at Cambro Manufacturing","5 days ago","/jobs/3012708223-customer-service-representative","Mebane, NC, United States","/jobs?keyword=Cambro+Manufacturing","/jobs?location=Mebane%2C+NC%2C+United+States","/jobs?keyword=Customer+Service+Representative","actionData","errors"]