Business Growth Field Trainer
Sorenson Communications, Long Island City, NY, United States
Business Growth Field Trainer
Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Full time benefits include paid vacation time, paid sick time, paid holidays, 401k 6% match with immediate vesting, nationwide medical insurance plans and coverage (medical, dental/orthodontia, vision), TeleDoc, HSA company match, three medical plan options including a low deductible PPO medical plan offering, employee assistance program, engaged employee resource groups, and outstanding learning and career development opportunities. Pay range: actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. Job summary: the business growth field trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The bgft manages provider and educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other applicable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone. Essential duties and responsibilities include creating install generation activities in identified channels (HHP, senior living, VA canteen and other), attending and participating in trade shows, events and other corporate events as assigned, guiding other CaptionCall activities and making recommendations for expanding the breadth and reach of the business, promoting the CaptionCall service, completing service calls as assigned, installing and troubleshooting CaptionCall phones, courteously training customers on how to use the phone and its features, accurately maintaining customer records in CRM (dynamics), completing required reports and submitting feedback on customer and provider interactions, maintaining adequate inventory of equipment and marketing supplies in order to service customers and providers, and other duties as assigned. Supervisory responsibility: this position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department. Travel requirements: 50-75%. Education: minimum of a high school diploma or GED. Experience: one year experience as a CaptionCall trainer. Preferred: certified as a CaptionCall trainer II, III or master trainer. Knowledge, skills, and abilities include ability to comfortably and clearly present to large and small groups, ability to tailor to unique needs of individual customers and healthcare professionals, must be able to adapt to various sales situations and environments, excellent customer service skills, basic computer knowledge and experience, commitment to adhere to strict compliance standards, ability to meet or exceed expectations and maintain established goals set forth by department management, ability to effectively communicate in English through reading, writing, speaking and listening, must be reliable, organized and punctual, must be able to work independently. Working conditions and physical requirements include daily driving is required. Must have a reliable, licensed and insured vehicle available at all times. Possess and maintain a valid driver's license and maintain a good driving record. Must have a PC (not a mac) and a high speed internet connection to perform essential job duties. Must be able to walk, bend, crawl, kneel, lift and move furniture as needed. Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components. Regular and predictable attendance required. Ability to work evenings and weekends as needed. This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Company summary: our mission harnessing the power of language, we connect diverse people and enrich the human experience. Our vision to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working "The Sorenson Way" with our employee values: customer first, can-do attitude, collective action, growth mindset, ownership, and connect direct. Equal employment opportunity: Sorenson Communications is an equal opportunity, affirmative action employer.
Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Full time benefits include paid vacation time, paid sick time, paid holidays, 401k 6% match with immediate vesting, nationwide medical insurance plans and coverage (medical, dental/orthodontia, vision), TeleDoc, HSA company match, three medical plan options including a low deductible PPO medical plan offering, employee assistance program, engaged employee resource groups, and outstanding learning and career development opportunities. Pay range: actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. Job summary: the business growth field trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The bgft manages provider and educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other applicable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone. Essential duties and responsibilities include creating install generation activities in identified channels (HHP, senior living, VA canteen and other), attending and participating in trade shows, events and other corporate events as assigned, guiding other CaptionCall activities and making recommendations for expanding the breadth and reach of the business, promoting the CaptionCall service, completing service calls as assigned, installing and troubleshooting CaptionCall phones, courteously training customers on how to use the phone and its features, accurately maintaining customer records in CRM (dynamics), completing required reports and submitting feedback on customer and provider interactions, maintaining adequate inventory of equipment and marketing supplies in order to service customers and providers, and other duties as assigned. Supervisory responsibility: this position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department. Travel requirements: 50-75%. Education: minimum of a high school diploma or GED. Experience: one year experience as a CaptionCall trainer. Preferred: certified as a CaptionCall trainer II, III or master trainer. Knowledge, skills, and abilities include ability to comfortably and clearly present to large and small groups, ability to tailor to unique needs of individual customers and healthcare professionals, must be able to adapt to various sales situations and environments, excellent customer service skills, basic computer knowledge and experience, commitment to adhere to strict compliance standards, ability to meet or exceed expectations and maintain established goals set forth by department management, ability to effectively communicate in English through reading, writing, speaking and listening, must be reliable, organized and punctual, must be able to work independently. Working conditions and physical requirements include daily driving is required. Must have a reliable, licensed and insured vehicle available at all times. Possess and maintain a valid driver's license and maintain a good driving record. Must have a PC (not a mac) and a high speed internet connection to perform essential job duties. Must be able to walk, bend, crawl, kneel, lift and move furniture as needed. Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components. Regular and predictable attendance required. Ability to work evenings and weekends as needed. This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Company summary: our mission harnessing the power of language, we connect diverse people and enrich the human experience. Our vision to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working "The Sorenson Way" with our employee values: customer first, can-do attitude, collective action, growth mindset, ownership, and connect direct. Equal employment opportunity: Sorenson Communications is an equal opportunity, affirmative action employer.