Senior Member Experience Director
The National Council of Young Men’s Christian Associations of the United States of America, Huntsville, AL, United States
Overview
The Senior Member Experience Director provides strategic leadership for all aspects of membership across YMCA branches, while providing direct oversight for the Downtown branch, including recruitment of new members, retention of existing members, build relationships with local businesses and organizations, and supervision of assigned staff. The Director develops, plans, and implements new procedures and methods to achieve strategic goals that are defined in conjunction with the Branch Executives, Y leadership team, and the Lake Superior YMCA community members and guests. Responsibilities
Provide strategic leadership for membership across YMCA branches and direct oversight of the Downtown branch, including recruitment of new members, retention of existing members, and supervision of assigned staff. Develop and implement new procedures and methods to achieve defined strategic goals in collaboration with Branch Executives, the Y leadership team, and the Lake Superior YMCA community. Build and maintain relationships with local businesses and organizations to support membership growth and community engagement. Qualifications
Bachelor’s Degree or equivalent in fields related to business or hospitality. Five (5) years of managing a customer service department. Previous customer service, sales, or related experience; ability to multi-task in person and within programs on a computer. Excellent interpersonal and problem-solving skills; detail-oriented. Experience helping and serving people from diverse socioeconomic segments of the surrounding communities. Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
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The Senior Member Experience Director provides strategic leadership for all aspects of membership across YMCA branches, while providing direct oversight for the Downtown branch, including recruitment of new members, retention of existing members, build relationships with local businesses and organizations, and supervision of assigned staff. The Director develops, plans, and implements new procedures and methods to achieve strategic goals that are defined in conjunction with the Branch Executives, Y leadership team, and the Lake Superior YMCA community members and guests. Responsibilities
Provide strategic leadership for membership across YMCA branches and direct oversight of the Downtown branch, including recruitment of new members, retention of existing members, and supervision of assigned staff. Develop and implement new procedures and methods to achieve defined strategic goals in collaboration with Branch Executives, the Y leadership team, and the Lake Superior YMCA community. Build and maintain relationships with local businesses and organizations to support membership growth and community engagement. Qualifications
Bachelor’s Degree or equivalent in fields related to business or hospitality. Five (5) years of managing a customer service department. Previous customer service, sales, or related experience; ability to multi-task in person and within programs on a computer. Excellent interpersonal and problem-solving skills; detail-oriented. Experience helping and serving people from diverse socioeconomic segments of the surrounding communities. Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
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