Senior Business Performance Analyst
Kemper, Miami, FL, United States
Claim Operational Analytics Analyst 4
Kemper is seeking an Analyst 4 to join our Claim Operational Analytics team. In this role, you will collaborate with partners across Claims, Product, Actuarial, Finance, Quality Management, Human Resources, and Data Science to analyze performance trends, design experiments, improve reporting, and support long-term strategic initiatives. The position leverages data research, statistical analysis, and modern analytical techniques to deliver actionable insights that drive operational improvements and profitable growth. The Analyst 4 will also mentor junior analysts and help strengthen analytical capabilities across the organization. Position Responsibilities: Conduct advanced data analysis to identify trends, drivers, and opportunities impacting operational and financial performance. Apply statistical analysis, experimentation, and machine learning techniques to understand customer behavior and business outcomes. Evaluate current metrics and recommend improved methodologies to ensure appropriate measurement of performance. Present complex analyses in a clear and actionable manner tailored for different audiences and leadership levels. Develop and maintain reporting, dashboards, and analytical tools that support performance monitoring and decision making. Mentor Analysts 1, 2, and 3 to support professional development by providing timely constructive feedback and patiently coaching skills. Manage multiple competing priorities and support long-term strategic projects with limited direction. Identify project dependencies, risks, and opportunities to ensure successful delivery of analytical initiatives. 25% travel may be required Position Qualifications: Bachelor's degree in relevant field of Data Science, Economics, Physics, Math, Actuarial Science, Computer Science, Engineering - Mechanical or Electrical. Demonstrated experience coaching and mentoring. 2+ year of industry experience preferred (or relevant Financial Services experience). 5+ year of work experience Advanced skills with SQL, Tableau/PowerBI, Python/R or other programming language. Ability to apply statistical thinking and experimental design to business problems. Demonstrates the ability to translate an operational change into a financial impact for the business. Strong communication skills with the ability to present complex analytics to non-technical audiences. Ability to design and execute an analytical strategy as a project lead. Sponsorship is not accepted for this opportunity. This is a hybrid role that can be worked from a local Kemper office. The range for this position is $89,000 to $148,100. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.) Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
Kemper is seeking an Analyst 4 to join our Claim Operational Analytics team. In this role, you will collaborate with partners across Claims, Product, Actuarial, Finance, Quality Management, Human Resources, and Data Science to analyze performance trends, design experiments, improve reporting, and support long-term strategic initiatives. The position leverages data research, statistical analysis, and modern analytical techniques to deliver actionable insights that drive operational improvements and profitable growth. The Analyst 4 will also mentor junior analysts and help strengthen analytical capabilities across the organization. Position Responsibilities: Conduct advanced data analysis to identify trends, drivers, and opportunities impacting operational and financial performance. Apply statistical analysis, experimentation, and machine learning techniques to understand customer behavior and business outcomes. Evaluate current metrics and recommend improved methodologies to ensure appropriate measurement of performance. Present complex analyses in a clear and actionable manner tailored for different audiences and leadership levels. Develop and maintain reporting, dashboards, and analytical tools that support performance monitoring and decision making. Mentor Analysts 1, 2, and 3 to support professional development by providing timely constructive feedback and patiently coaching skills. Manage multiple competing priorities and support long-term strategic projects with limited direction. Identify project dependencies, risks, and opportunities to ensure successful delivery of analytical initiatives. 25% travel may be required Position Qualifications: Bachelor's degree in relevant field of Data Science, Economics, Physics, Math, Actuarial Science, Computer Science, Engineering - Mechanical or Electrical. Demonstrated experience coaching and mentoring. 2+ year of industry experience preferred (or relevant Financial Services experience). 5+ year of work experience Advanced skills with SQL, Tableau/PowerBI, Python/R or other programming language. Ability to apply statistical thinking and experimental design to business problems. Demonstrates the ability to translate an operational change into a financial impact for the business. Strong communication skills with the ability to present complex analytics to non-technical audiences. Ability to design and execute an analytical strategy as a project lead. Sponsorship is not accepted for this opportunity. This is a hybrid role that can be worked from a local Kemper office. The range for this position is $89,000 to $148,100. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.) Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.