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The Services Support Representative is also r Support, Representative, Customer Service, Banking, Risk Manager, Retail\n","descriptionText","Services Support Representative Dollar Bank, FSB Sales & Business Development The Services Support Representative is responsible for accurately, courteously, and efficiently processing payments, transfers, stop payments, product/account inquiries, histories, concerns, and requests. The Services Support Representative is also r Support, Representative, Customer Service, Banking, Risk Manager, Retail","shortDescription","The Services Support Representative is responsible for accurately, courteously, and efficiently processing payments, transfers, stop payments, prod...","location","locations",[454],{"_455":456,"_457":458,"_459":460,"_461":462,"_463":464},"formatted","Pittsburgh, PA, United States, 15289","city","Pittsburgh","state","PA","country","United States","postal_code","15289","companyName","Dollar Bank, FSB","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=F7F7F954D82FE7CB2BBFB5FC1989B255&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=7712A4595457BD300D54729EB26EF593","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Dollar Bank, FSB","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/3073175870-services-support-representative","strippedDescription","parsedLocation",{"_455":487,"_488":202,"_489":202,"_457":458,"_459":460,"_461":462,"_463":464},"Pittsburgh, PA, United States","street1","street2","displayPublishedAt","1 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Dollar+Bank%2C+FSB","searchLocationPath","/jobs?location=Pittsburgh%2C+PA%2C+United+States","searchTitlePath","/jobs?keyword=Services+Support+Representative","featuredCompany",{"_434":503,"_15":504,"_505":437,"_76":506,"_507":508,"_251":509,"_451":510,"_511":-5,"_512":-5,"_513":-5,"_514":-5,"_515":516,"_517":518,"_473":506,"_481":519,"_475":506},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[524,534,546,565,585],{"_438":437,"_442":525,"_473":474,"_465":466,"_251":526,"_449":527,"_436":437,"_113":445,"_440":528,"_441":202,"_475":474,"_451":202,"_452":529,"_434":531,"_476":477,"_439":129,"_490":532,"_481":533,"_492":445,"_493":487,"_495":496,"_497":498,"_499":500},["D",1774569600000],"The Services Support Representative is responsible for accurately, courteously, and efficiently processing
payments, transfers, stop payments, product/account inquiries, histories, concerns, and requests. The Services Support Representative is also responsible for handling customer inquiries regarding the website, Online Banking, Text Message Banking,
Zelle, and mobile apps. This includes inbound and outbound phone calls, web chats, and emails (including Secure Message
Center). In addition, the Services Support Representative is responsible for supporting customers with challenges navigating
Online Banking transactions, downloading mobile apps, and signing up for Text Message Banking.
This position has a rotating schedule including some weekday evenings and some Saturdays. The Customer Service Center is
open Monday through Friday from 8:00AM-8:00PM and Saturday from 9:00AM-3:00PM.

Education and Experience Requirements:

* High School Diploma/GED required. College degree preferred.
* At least one year of customer service experience required, preferably supporting online channels.

Certificate, Licenses and Registration Requirements:

* None

Knowledge, Skill, and Ability Requirements:

* Strong customer service orientation and experience.
* Ability to assess customer needs and respond accordingly.
* Ability to professionally and diplomatically handle emotionally charged situations.
* Ability to learn Dollar Bank retail products/services, regulations, policies and procedures.
* Excellent computer, internet, smartphone-including usage of apps-and technical skills required.
* Ability to work independently and with a group.
* Must have excellent interpersonal skills and a professional demeanor.
* Must have strong problem-solving skills.
* Excellent organizational and time management skills.
* Ability to adapt to a changing environment.

Essential Functions:

* Execute professional customer service techniques and consistently provide the highest level of customer service with a
friendly and patient demeanor.
* Adhere to Bank and department regulations, policies, and procedures in performing daily assignments and tasks.
* Process payments, transfers, stop payments, product/account inquiries, histories, concerns and requests in an accurate,
effective and efficient manner.
* Offer customers assistance with their Online Banking questions; specifically, sign-up, password reissues, accessing Online
Banking and completing transactions within Online Banking.
* Assist customers with downloading and navigating the mobile apps and mobile web.
* Assist customers signing up for Text Message Banking - and the use of the system.
* Keep management informed of customer issues/struggles within these channels to help drive traffic and increase
conversion.
* Assist branch employees with inquiries regarding all of the online channels.
* Assist with testing new designs and navigation for the online channels.
* Handle some calls for online banking business customers.
* Responsible for submitting and reviewing the website and Online Banking Problem forms.
* Communicate with customers via email and Secure Message Center.
* Contact customers regarding issues with their online accounts via outbound calling.
* Recognize sales opportunities and refer sales leads to Account Sales. The Representative is responsible for performing a
quick analysis of the customer's needs based on account activity.
* Active participation in ongoing customer service and sales training.
* All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of
all position descriptions.

Supervisory Responsibilities:
N/A

","The Services Support Representative is responsible for accurately, courteously, and efficiently processing
payments, transfers, stop payments, ...","Full Time",[530],{"_461":462,"_457":458,"_455":456,"_459":460,"_463":464},["B","3028516964"],"4 days ago","/jobs/3028516964-services-support-representative",{"_438":437,"_442":535,"_473":474,"_465":536,"_251":537,"_449":538,"_436":437,"_113":445,"_440":202,"_441":202,"_475":474,"_451":202,"_452":539,"_434":541,"_476":542,"_439":129,"_490":543,"_481":544,"_492":445,"_493":487,"_495":545,"_497":498,"_499":500},["D",1774933200000],"Dollar Bank","Job Description

The Services Support Representative is responsible for accurately, courteously, and efficiently processing\npayments, transfers, stop payments, product/account inquiries, histories, concerns, and requests. The Services Support Representative is also responsible for handling customer inquiries regarding the website, Online Banking, Text Message Banking,\nZelle, and mobile apps. This includes inbound and outbound phone calls, web chats, and emails (including Secure Message\nCenter). In addition, the Services Support Representative is responsible for supporting customers with challenges navigating\nOnline Banking transactions, downloading mobile apps, and signing up for Text Message Banking.\nThis position has a rotating schedule including some weekday evenings and some Saturdays. The Customer Service Center is\nopen Monday through Friday from 8:00AM-8:00PM and Saturday from 9:00AM-3:00PM.

Education and Experience Requirements:

• High School Diploma/GED required. College degree preferred.\n• At least one year of customer service experience required, preferably supporting online channels.

Certificate, Licenses and Registration Requirements:

• None

Knowledge, Skill, and Ability Requirements:

• Strong customer service orientation and experience.\n• Ability to assess customer needs and respond accordingly.\n• Ability to professionally and diplomatically handle emotionally charged situations.\n• Ability to learn Dollar Bank retail products/services, regulations, policies and procedures.\n• Excellent computer, internet, smartphone-including usage of apps-and technical skills required.\n• Ability to work independently and with a group.\n• Must have excellent interpersonal skills and a professional demeanor.\n• Must have strong problem-solving skills.\n• Excellent organizational and time management skills.\n• Ability to adapt to a changing environment.

Essential Functions:

• Execute professional customer service techniques and consistently provide the highest level of customer service with a\nfriendly and patient demeanor.\n• Adhere to Bank and department regulations, policies, and procedures in performing daily assignments and tasks.\n• Process payments, transfers, stop payments, product/account inquiries, histories, concerns and requests in an accurate,\neffective and efficient manner.\n• Offer customers assistance with their Online Banking questions; specifically, sign-up, password reissues, accessing Online\nBanking and completing transactions within Online Banking.\n• Assist customers with downloading and navigating the mobile apps and mobile web.\n• Assist customers signing up for Text Message Banking - and the use of the system.\n• Keep management informed of customer issues/struggles within these channels to help drive traffic and increase\nconversion.\n• Assist branch employees with inquiries regarding all of the online channels.\n• Assist with testing new designs and navigation for the online channels.\n• Handle some calls for online banking business customers.\n• Responsible for submitting and reviewing the website and Online Banking Problem forms.\n• Communicate with customers via email and Secure Message Center.\n• Contact customers regarding issues with their online accounts via outbound calling.\n• Recognize sales opportunities and refer sales leads to Account Sales. The Representative is responsible for performing a\nquick analysis of the customer's needs based on account activity.\n• Active participation in ongoing customer service and sales training.\n• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of\nall position descriptions.

Supervisory Responsibilities:\nN/A

Schedule Information

This position requires working a rotating schedule including some evenings and Saturdays. The department is open Monday through Friday, 8:00am-8:00pm and Saturday, 9:00am-3:00pm. Following completion of training, this position has flexibility to work a hybrid remote schedule.

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.\nPart-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits.\n","Job Description

The Services Support Representative is responsible for accurately, courteously, and efficiently processing\npayments, trans...",[540],{"_461":462,"_457":458,"_455":456,"_459":460,"_463":464},["B","3083277779"],"Work at Dollar Bank","13 hours ago","/jobs/3083277779-services-support-representative","/jobs?keyword=Dollar+Bank",{"_438":437,"_442":547,"_473":474,"_465":548,"_251":549,"_449":550,"_436":437,"_113":551,"_440":202,"_441":202,"_475":474,"_451":202,"_452":552,"_434":558,"_476":559,"_439":129,"_490":532,"_481":560,"_492":551,"_493":561,"_495":562,"_497":563,"_499":564},["D",1774627200000],"WVU Medicine","Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

Minimum Qualifications\nHigh school diploma or equivalent.

Preferred Qualifications\nOne (1) year experience in a healthcare setting.\nOne (1) year previous customer service experience.

Core Duties and Responsibilities\nAccurately posts data (payments, adjustments) as needed.\nCommunicates problems hindering work flow to management.\nResolves patient billing and third party payer concerns.\nInterviews & Counsels patients for payment arrangements and/or charity assistance.\nAnswers patient questions quickly, accurately, and courteously.\nAccurately identifies and screens Medicare charity within established guidelines.\nRebills accounts as necessary.\nWorks with patients to resolve account balances.

Physical Requirements\nFrequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in preforming duties throughout the work shift.\nVisual acuity must be within normal range.\nMust be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds for force constantly to move objects.\nMust have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

Working Environment\nExposed to high stress and constant interruptions.\nNormal business office surroundings.

Skills and Abilities\nProfessional Interactions at all times.\nExcellent oral and written communication skills.\nKnowledge of medical terminology preferred.\nKnowledge of ICD-9 and CPT coding preferred.\nAbility to use tact and diplomacy in dealing with others.\nDemonstrated customer service relations.\nAnalytical skills necessary for problem solving.\nKnowledge of Fair Debt Collection Act.\nSpecialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting.\nGeneral knowledge of third party payers, collection laws, and collection procedures required.\nExcellent telephone communication skills.\nWorking knowledge of computer including Microsoft Word and Excel.\nDemonstrates the knowledge and skills necessary to communicate to all patients per the established age specific education/standard.\nMaintains current knowledge of Medicare reimbursement process and audit regulations.\nUnderstands the UB92/1500 bill forms contents and EOMB’s.\nAbility to understand written and oral communication.

Additional Job Description\nScheduled Weekly Hours: 40

Exempt/Non-Exempt\nUnited States of America (Non-Exempt)

Company\nSYSTEM West Virginia University Health System

Cost Center\n656 SYSTEM Customer Service

#J-18808-Ljbffr\n","Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above...","Customer Service Representative",[553],{"_461":462,"_457":554,"_455":555,"_459":556,"_463":557},"Core","Core, WV, United States, 26529","WV","26529",["B","3034513888"],"Work at WVU Medicine","/jobs/3034513888-customer-service-representative","Core, WV, United States","/jobs?keyword=WVU+Medicine","/jobs?location=Core%2C+WV%2C+United+States","/jobs?keyword=Customer+Service+Representative",{"_438":437,"_442":566,"_473":474,"_465":567,"_251":568,"_449":569,"_436":437,"_113":570,"_440":202,"_441":202,"_475":474,"_451":202,"_452":571,"_434":577,"_476":578,"_439":129,"_490":579,"_481":580,"_492":570,"_493":581,"_495":582,"_497":583,"_499":584},["D",1774497600000],"Wolverine State Credit Union","About this Position:

Provide top notch customer service to our members by greeting them with a warm, friendly face and delivering personal service to meet each member's individual needs. Accurately and efficiently process transactions for members including cashing checks, accepting deposits and withdrawals, processing loan payments, money transfers and loan payments. Balances each day's transactions and verifies cash totals. Perform specific assigned side-jobs and assists other member service representatives with a variety of duties as required.

What You'll Do:\nReceives deposits in person or by mail.\nReceives loan payments in person or by mail.\nProcesses cash advances, cashiers' checks, money orders, and similar transactions.\nDisburses cash or check withdrawals in person.\nProcesses transfers.\nAnswers the phone and assists members with inquiries or directs to appropriate department.\nPerforms transactions via the drive-up teller window and processing night drop transactions.\nVerifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.\nKeeps BSA officer aware of all items requiring attention.\nEnsures members' requests and questions are promptly resolved.\nReceives and processes new member accounts and changes to existing accounts or directs to Membership Service Officers as needed.\nReceives and processes changes of name, addresses, and other account information as needed.\nMaintains privacy of member account information.\nEnsures the Credit Union's quality reputation is maintained and projected.\nKeeps supervisor informed of area activities and of any significant problems or concerns.\nCompletes required reports and records accurately and promptly.\nCross sells Credit union products and services.\nEnsures work area is clean, secure, and well maintained.\nPerform other tasks as assigned by supervisor.\nWhat you'll Bring:

High School graduate or equivalent required.\nOne to three years of similar or related experience.\nCash handling and customer service experience is strongly preferred.\nExcellent written and verbal communication skills.\nWhat you'll Get:

(Full-Time)

Weekly Pay\nCompany Paid health, dental and vision insurance for yourself and any qualifying spouse/dependents(Following 90 days of employment)\nTo help Prepare you for the future: 401(k) retirement plan (Following 90 days of employment)\nPaid time off: Vacation, Sick leave and company paid holidays\nWellness reimbursement of up to $30/month (tickets to local community events, approved educational events or conferences)\nTuition reimbursement after 1 year of employment

About Us:

Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size.

Our Mission:

We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.

A few words from Legal:\nThe chosen applicant will be required to complete a Criminal History Authorization and Disclosure form allowing us to conduct appropriate background checks to determine eligibility for employment. Failure to submit documentation will result in an ineligibility for hire.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center \"Voice and TTY/TDD\" 1-800-649-3777. An EOE.\n","About this Position:

Provide top notch customer service to our members by greeting them with a warm, friendly face and delivering personal...","Member Service Representative",[572],{"_461":462,"_457":573,"_455":574,"_459":575,"_463":576},"Alpena","Alpena, MI, United States, 49707","MI","49707",["B","3014830773"],"Work at Wolverine State Credit Union","5 days ago","/jobs/3014830773-member-service-representative","Alpena, MI, United States","/jobs?keyword=Wolverine+State+Credit+Union","/jobs?location=Alpena%2C+MI%2C+United+States","/jobs?keyword=Member+Service+Representative",{"_438":437,"_442":586,"_473":474,"_465":587,"_251":588,"_449":589,"_436":437,"_113":590,"_440":202,"_441":202,"_475":474,"_451":202,"_452":591,"_434":597,"_476":598,"_439":120,"_490":532,"_481":599,"_492":590,"_493":600,"_495":601,"_497":602,"_499":603},["D",1774627200000],"Territorial Savings, a division of Bank of Hope","Customer Service

Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.

Assist customers with routine inquiries related to accounts, transactions, and services, ensuring a positive banking experience.

Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.

Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel.

Transaction Processing

Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.

Maintain a balanced cash drawer by following established cash‑handling procedures.

Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.

Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.

Identify opportunities to deepen customer relationships by cross‑selling or upselling additional products and services.

Operational Excellence

Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.

Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.

Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.

Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.

Teamwork And Professional Development

Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.

Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.

Support other branch functions as needed, including assisting with special projects or tasks during peak times.

Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.

Job Qualifications/Requirements\nEducation/Credentials

Minimum Education Level: High School Diploma

Prior Experience

Some experience in retail sales and customer service functions is a plus.

Combination of experience and education can meet the job requirements: Yes

Skills

English: Written: Fluent, Verbal: Fluent

Computer/Systems Knowledge Requirements: Basic to Intermediate

Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.

Ability to respond effectively to the most sensitive inquiries or customer complaints.

Ability to manage multiple tasks, projects, and deadlines simultaneously.

Strong organizational skills with a willingness to adapt to change as needed in a fast‑paced environment.

The salary range for this full‑time position is $18.00 Hourly - $22.00 Hourly + bonus + benefits.

Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

#J-18808-Ljbffr\n","Customer Service

Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.