Account Manager
BrightView, Bluffton, SC, United States
**Description**
**The Best Teams are Created and Maintained Here.**
**Job**
**Summary**
+ The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
**Duties and**
**Responsibilities:**
+ Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
+ Develop accurate estimates and takeoffs for both new and existing clients as needed
+ Deliver timely bid proposals and designs for enhancement projects.
+ Generate referrals from existing client base and communicate leads to Business Developer
+ Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
+ Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
+ Lead and facilitate the resolution of client concerns or issues
+ Ensure timely account renewals within the assigned client portfolio
+ Proactively assess and address site enhancement needs during visits
+ Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
+ Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
+ Support hiring, training, and coaching of field crews for the assigned portfolio
+ Promote and enforce safety policies and procedures
+ Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
+ Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
+ Maintain proper account documentation and notes in the CRM system
+ Monitor and maintain satisfactory accounts receivable levels
+ Coordinate with the Branch Administrator to keep client records and contact information current
+ Perform additional duties as assigned by the Branch Manager
**Education and**
**Experience:**
+ Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
+ Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
+ Strong written and verbal communication skills.
+ Demonstrated leadership and coaching abilities
+ Ability to foster collaboration and teamwork
**Physical**
**Demands/Requirements:**
+ Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
+ Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
+ Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
+ Ability to travel by car, train, and plane
+ Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
**Work**
**Environment:**
+ Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
+ Field-based position, a combination of office and customer-facing
**_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._**
**_This job description is subject to change at any time_**
**_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_**
_._
_It's Not Just a Team. It's One BrightView._
**The Best Teams are Created and Maintained Here.**
**Job**
**Summary**
+ The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
**Duties and**
**Responsibilities:**
+ Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
+ Develop accurate estimates and takeoffs for both new and existing clients as needed
+ Deliver timely bid proposals and designs for enhancement projects.
+ Generate referrals from existing client base and communicate leads to Business Developer
+ Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
+ Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
+ Lead and facilitate the resolution of client concerns or issues
+ Ensure timely account renewals within the assigned client portfolio
+ Proactively assess and address site enhancement needs during visits
+ Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
+ Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
+ Support hiring, training, and coaching of field crews for the assigned portfolio
+ Promote and enforce safety policies and procedures
+ Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
+ Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
+ Maintain proper account documentation and notes in the CRM system
+ Monitor and maintain satisfactory accounts receivable levels
+ Coordinate with the Branch Administrator to keep client records and contact information current
+ Perform additional duties as assigned by the Branch Manager
**Education and**
**Experience:**
+ Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
+ Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
+ Strong written and verbal communication skills.
+ Demonstrated leadership and coaching abilities
+ Ability to foster collaboration and teamwork
**Physical**
**Demands/Requirements:**
+ Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
+ Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
+ Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
+ Ability to travel by car, train, and plane
+ Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
**Work**
**Environment:**
+ Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
+ Field-based position, a combination of office and customer-facing
**_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._**
**_This job description is subject to change at any time_**
**_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_**
_._
_It's Not Just a Team. It's One BrightView._