Service Account Manager
Hays Electrical Services, Houston, TX, United States
Electrical Service Account Manager
The Electrical Service Account Manager is responsible for driving revenue growth and client retention within Hays Electrical Services' commercial service division. This role serves as the primary point of contact for assigned accounts, coordinating electrical service work while developing long-term client relationships. The Account Manager identifies service opportunities, prepares proposals, and ensures a high level of customer satisfaction through effective communication and project coordination. Account Growth & Client Management Build, maintain, and expand long-term relationships with commercial service clients. Actively pursue new business opportunities within existing and prospective accounts. Sales & Proposal Development Identify opportunities for electrical service, repairs, maintenance, and system upgrades. Prepare and present service proposals, pricing, and service agreements. Service Coordination Serve as the liaison between clients, service technicians, and internal teams. Coordinate and manage multiple service calls to ensure timely, high-quality execution. Site Management Conduct on-site meetings, walkthroughs, and inspections to assess scope and client needs. Support accurate scoping and solution development for service and repair work. Financial & Account Administration Track account performance and service-related revenue. Manage budgets for small service projects, review and approve invoices, and support profitability goals. Required Skills & Qualifications Experience 35 years of experience in electrical service account management or a related field. Technical Knowledge Working knowledge of National Electrical Code (NEC), local electrical codes, and construction methods. Communication & Sales Skills Strong interpersonal, negotiation, and client relationship management skills. Technical Tools Proficiency in Microsoft Office. Familiarity with Bluebeam and Accubid preferred. Organization & Time Management Ability to manage multiple, fast-paced service projects simultaneously while maintaining accuracy and responsiveness. Key Performance Metrics Achievement of Service Department sales goals and budget targets. Growth in client retention and repeat service work. Improvement in customer satisfaction and service quality metrics. Benefits: Competitive salary based on experience. Comprehensive benefits package including medical, dental, vision, and 401(k). Leadership development and continuing education opportunities. Dynamic and supportive work environment within a fast-growing company. Join a company that's building more than just electrical systemsjoin a team committed to excellence and innovation.
The Electrical Service Account Manager is responsible for driving revenue growth and client retention within Hays Electrical Services' commercial service division. This role serves as the primary point of contact for assigned accounts, coordinating electrical service work while developing long-term client relationships. The Account Manager identifies service opportunities, prepares proposals, and ensures a high level of customer satisfaction through effective communication and project coordination. Account Growth & Client Management Build, maintain, and expand long-term relationships with commercial service clients. Actively pursue new business opportunities within existing and prospective accounts. Sales & Proposal Development Identify opportunities for electrical service, repairs, maintenance, and system upgrades. Prepare and present service proposals, pricing, and service agreements. Service Coordination Serve as the liaison between clients, service technicians, and internal teams. Coordinate and manage multiple service calls to ensure timely, high-quality execution. Site Management Conduct on-site meetings, walkthroughs, and inspections to assess scope and client needs. Support accurate scoping and solution development for service and repair work. Financial & Account Administration Track account performance and service-related revenue. Manage budgets for small service projects, review and approve invoices, and support profitability goals. Required Skills & Qualifications Experience 35 years of experience in electrical service account management or a related field. Technical Knowledge Working knowledge of National Electrical Code (NEC), local electrical codes, and construction methods. Communication & Sales Skills Strong interpersonal, negotiation, and client relationship management skills. Technical Tools Proficiency in Microsoft Office. Familiarity with Bluebeam and Accubid preferred. Organization & Time Management Ability to manage multiple, fast-paced service projects simultaneously while maintaining accuracy and responsiveness. Key Performance Metrics Achievement of Service Department sales goals and budget targets. Growth in client retention and repeat service work. Improvement in customer satisfaction and service quality metrics. Benefits: Competitive salary based on experience. Comprehensive benefits package including medical, dental, vision, and 401(k). Leadership development and continuing education opportunities. Dynamic and supportive work environment within a fast-growing company. Join a company that's building more than just electrical systemsjoin a team committed to excellence and innovation.