Senior Director, Product Management, AI Brand Experiences
Adobe, San Jose, CA, United States
Experience Manager Sites And Forms Product Management
You will lead Adobe's Experience Manager Sites and Forms product management bringing together content, data, and commerce for personalization at scale across a brand's owned properties. You will also lead the product strategy for Brand Concierge, a conversational brand ambassador to engage consumers and business buyers. It supports product discovery, qualification, and conversion for both B2C and B2B audiences. Key Differentiators: Fast, Frictionless Discovery: Combines visuals, summaries, and comparisons in one view for quick decision-making. Trustworthy Answers: Uses approved brand content rather than generic web results. Respectful Personalization: Adapts to user behavior without intrusive logins or downloads Seamless Support: Connects users to representatives without breaking context Both initiatives reflect Adobe's commitment to helping brands deliver world-class digital experiences. AEM Sites provides the content foundation, while Brand Concierge introduces interactive, multimodal engagementtogether enabling connected customer journeys across web and conversational interfaces. Success will be measured by near-term enterprise customer success, existing install base retention, and the ability to drive a differentiated vision into product reality for the long-term in a manner that drives near-term market momentum. What You'll Do: Continue to evolve the product strategy for AEM Sites, Forms and Brand Concierge across both mature and emerging use cases Ensure execution against strategy in a technically efficient manner which drives above market levels of efficiency and impact for the given level of resources (people, budget) Work collaboratively with the rest of the CXO and C&P product teams to ensure we bring together content, data, and commerce for personalization at scale Establish trust and relationships with senior leaders across customers and partners that expand commercial relationships for the long-run Establish credibility and influence with key functions across Adobe to support customer acquisition and success to drive business results in partnership with Product Marketing and Field organizations. What You'll Need to Succeed: Deep product management and domain expertise in content personalization and large complex, cloud-based systems for enterprise organizations. Innovative thinking to drive thought leadership and execution that builds the future for an entire industry Connect business and user design requirements to concrete product requirement priorities and foster this culture across the product org. Consistent record implementing AI/ML capabilities preferably within creative or marketing tooling Deep understanding of generative AI, content delivery workflows Exceptional product instincts and critical thinking, i.e., you can articulate the "why" behind every feature, and connect it to business value Strong verbal and written communication that is both collaborative and drive to clear decision making- knowing the timing for one and/or the other Passion for this space both as a veteran and practicing thought leader. About Adobe: Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
You will lead Adobe's Experience Manager Sites and Forms product management bringing together content, data, and commerce for personalization at scale across a brand's owned properties. You will also lead the product strategy for Brand Concierge, a conversational brand ambassador to engage consumers and business buyers. It supports product discovery, qualification, and conversion for both B2C and B2B audiences. Key Differentiators: Fast, Frictionless Discovery: Combines visuals, summaries, and comparisons in one view for quick decision-making. Trustworthy Answers: Uses approved brand content rather than generic web results. Respectful Personalization: Adapts to user behavior without intrusive logins or downloads Seamless Support: Connects users to representatives without breaking context Both initiatives reflect Adobe's commitment to helping brands deliver world-class digital experiences. AEM Sites provides the content foundation, while Brand Concierge introduces interactive, multimodal engagementtogether enabling connected customer journeys across web and conversational interfaces. Success will be measured by near-term enterprise customer success, existing install base retention, and the ability to drive a differentiated vision into product reality for the long-term in a manner that drives near-term market momentum. What You'll Do: Continue to evolve the product strategy for AEM Sites, Forms and Brand Concierge across both mature and emerging use cases Ensure execution against strategy in a technically efficient manner which drives above market levels of efficiency and impact for the given level of resources (people, budget) Work collaboratively with the rest of the CXO and C&P product teams to ensure we bring together content, data, and commerce for personalization at scale Establish trust and relationships with senior leaders across customers and partners that expand commercial relationships for the long-run Establish credibility and influence with key functions across Adobe to support customer acquisition and success to drive business results in partnership with Product Marketing and Field organizations. What You'll Need to Succeed: Deep product management and domain expertise in content personalization and large complex, cloud-based systems for enterprise organizations. Innovative thinking to drive thought leadership and execution that builds the future for an entire industry Connect business and user design requirements to concrete product requirement priorities and foster this culture across the product org. Consistent record implementing AI/ML capabilities preferably within creative or marketing tooling Deep understanding of generative AI, content delivery workflows Exceptional product instincts and critical thinking, i.e., you can articulate the "why" behind every feature, and connect it to business value Strong verbal and written communication that is both collaborative and drive to clear decision making- knowing the timing for one and/or the other Passion for this space both as a veteran and practicing thought leader. About Adobe: Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.